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spotify


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Can’t connect Spotify premium to Sonos

18 replies

Userlevel 7
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Hi

Can you provide some more information...

What steps have you taken?
What error message is displayed?
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All steps as indicated in guidelines. However can not find in Settings, command to control Sonos from Spotify.

In Spotify Sonos display appears but clicking on it does have no effect
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No error display, Spotify tries to connect (...) but it does not work
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Connect to our device Sonos does not become green
Userlevel 7
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Have you added Spotify as a Music Service within the Sonos App?
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no, Spotify does not appear as a Music Service and I do not know how to add it
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I assume the reason is the country...
Userlevel 7
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I assume the reason is the country...
What location have you identified in my Sonos Profile (www.sonos.com) and your Alexa App Device location?
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my Sonos Profile: do not know where to find (?)

what is Alexa App Device?
Userlevel 7
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I assume the reason is the country...What location have you identified in my Sonos Profile (www.sonos.com) and your Alexa App Device location?

Please log in to the Sonos web page above. Where are you based?
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Pakistan
Userlevel 7
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Spotify is not available in Pakistan: https://support.spotify.com/us/using_spotify/the_basics/full-list-of-territories-where-spotify-is-available/
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Made a subscription while in Switzerland to premium, and actually it works via this subscription in PK as well
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But it does not connect to Sonos; do I need a VPN?
Userlevel 7
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You need to have the location set-up the same in Spotify and www.sonos.com/profile
Userlevel 7
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Sorry https://www.sonos.com/myaccount/profile/
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Yes it worked! Thank you soo much for this great support.

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