Sonos One poor response to Alexa command

  • 15 December 2017
  • 4 replies
  • 1163 views

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Our family has been using Alexa/Echo since it’s beta trial about 3 years ago and we have about 6 units. So we had to get #sonosone. However, sonosone does not respond to Alexa commands as effectively as Echo. Either we have to get close to it or yell for it to respond.
The unit is sitting on kitchen counter where we had Echo previously. Looking for feedback on how to get our sonosone working as effectively as our old Echo.
Thank you

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4 replies

There's a pretty long thread around here about this issue in which Sonos has said that they're working on the issue.
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Ok...thank you! I will search for the thread.
Here you go:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/microphone-sensitivity-for-the-alexa-wake-word-is-low-6792706
We found my sonos was linked to one email and my amazon to another, once updated to one address all was well and everything worked