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SONOS not understanding


My Sonos one is saying (Alexa) is saying that she ca't understand right now and I am to try back later. I have unplugged Mac, router snd followed all instructions. There is over an hour wait on the phone support. What is going on, New to SONOS and all very annoying. I dd get SONOS to work for about an hour the other day and now this situation.
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Best answer by Dave 10 December 2018, 23:28

Hi @ukefelts

Are you saying that the Sonos One is not working or you are just having issues with the Alexa voice commands on the Sonos One - if it's the latter then even with an Amazon Echo you get these issues with Alexa not understanding, I get it all the time with my Alexa devices and some nights she just starts talking to me, personally I think her AI is inferior to other voice services. That being said you could submit a diagnostic and post your confirmation number in this topic

Follow here on how to submit a diagnostic: https://support.sonos.com/s/article/141?language=en_UK

Hope this helps
Dave
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Hi @ukefelts

Are you saying that the Sonos One is not working or you are just having issues with the Alexa voice commands on the Sonos One - if it's the latter then even with an Amazon Echo you get these issues with Alexa not understanding, I get it all the time with my Alexa devices and some nights she just starts talking to me, personally I think her AI is inferior to other voice services. That being said you could submit a diagnostic and post your confirmation number in this topic

Follow here on how to submit a diagnostic: https://support.sonos.com/s/article/141?language=en_UK

Hope this helps
Dave

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