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We use the sonos 1 app with our sonos system which is 11 years old.   A couple of days ago it has stopped connecting to the app.  How can I fix this?  Thanks

Not much information to go on, but I’d try a reboot of both the Sonos and the router. I’d also temporarily wire a Sonos device directly to the router with an Ethernet cable. Finally, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


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