Question

Sonos move

  • 5 August 2020
  • 1 reply
  • 36 views

I have 2 moves, and they keep dropping off the app, has happened with both of them at different times. It has not happened with any of the other speakers


1 reply

Userlevel 4
Badge +13

Hi @jcapazzi.

Thanks for reaching out and welcome to the community!

I would be more than glad to assist you with this concern, I just need few more details to better understand the situation.

Please start by submitting a diagnostic report from your Sonos app while this occurs and post the confirmation number here so that I can take a look.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out.

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