Best answer by Airgetlam
Also, what is the source of this music that you state is garbled? How is it garbled?
In almost all cases, a system reset is a bad thing, as it deletes all information that might be helpful to Sonos in diagnosing the issue. You should never do a system reset unless instructed. There's nothing wrong, however, with a simple reboot of a Sonos device, which involves unplugging it from power for a minute, then plugging it back in.