Sonos controller update failing to install


  • Contributor I
  • 0 replies
Hey! The Sonos controller won't allow me to pass an update screen but when I try to run the update it says "An exception occured during a WebClient request." I reset the controller but it didn't help and can't find another avenue through which to download the Sonos controller installer. What should I do?

4 replies

Reboot your computer, temporarily disable your antivirus and antimalware and try installing again.
What device is it? Did you perhaps try uninstalling the controller software completely and then download a fresh updated install?
I would also reboot the device after removal of the controller and before downloading/installing the latest App.
See also the system requirements for this latest update:

Sonos System Requirements

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