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Sonos Beam & Samsung the Frame TV

  • 23 March 2019
  • 1 reply
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Hello, I have a Sonos beam + sub + two one’s all set as surrround, connected via HDMI ARC to a Samsung The Frame TV, and the TV works fine, audio comes trough the Sonos surround setup and remote control from tv properly controls volume on Sonos, the problem is that my Sonos room (set up for the surround) disappears form the Sonos app, can not control it, see it or listen to music, only works with the TV but it is not visible on the app, I do not know if it has something to do with the Frame TV entering art mode or what could be the problem, if I want to see my Sonos room on the app I have to turn off tv and unplug Sonos beam so it can show on the app and play music, but as soon as I use my tv again the problem returns, please help. Thanks!
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Best answer by Airgetlam 23 March 2019, 22:52

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This has been answered here:

https://en.community.sonos.com/home-theater-228993/beam-only-works-with-tv-sometimes-6816935