Question

Shipping label request says missing information

  • 14 June 2020
  • 8 replies
  • 165 views

I’m trying to do an upgrade and click on Request a shipping label and get the message ‘Missing Information - Please update all required fields in your profile and try again’.
But ALL the fields in my profile are now filled in and I still get the message.

How do I get past this Missing Information message?


8 replies

Userlevel 7
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What kind of upgrade are you doing? Sonos do upgrades now??

I’m trying to do an upgrade and click on Request a shipping label and get the message ‘Missing Information - Please update all required fields in your profile and try again’.


I’m getting the same error message.

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I too am getting the same message in the same situation.

 

Same here, tried clearing cache and using various browsers, nothing.  I’ve reported it to support via Twitter.

Same issue w/ me.  Tried two different browers.  50 minute wait for phone support - Sonos please help!

 

So, I gave up on this based on the fact I was trying to return a trade up product and it's no longer a requirement to do so.

 

Interesting.  That might be it.  They sent me an email with the 30% discount for the end of life products and I just purchased them with the replacement costs.  

Thanks for the reply

 

Same here John. Since stopping the "bricking" devices after requesting a trade up due to backlash, you're now free to sell, give away or dispose of the qualifying products yourself.

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