Shipping Delays

I suspect it has much more to do with the item ordered, and perhaps some of where the items are shipped from. I could easily see ‘we got these items, but not those, so let’s ship what we can.’

I, too, am waiting on a device to ship. I don’t particularly think Sonos is randomly deciding not to ship to me.

I suspect it also has to do with which particular product. Given the chip shortage, and international shipping delays, it’s hard to think that any single shipment to a Sonos warehouse contains a full set of types of product. I could easily see the receipt of several types, but the lack of receipt of others.

I, too, am waiting on product, ordered before Christmas. They’ve put a “supposed to be shipped by”, but my confidence level is medium, not high. It’ll be nice when I get the email they promise, when it does ship, but it’s hard to expect much, since there’s only so much control over chip shortages, international shipping and weather issues  that Sonos has. I expect that they want the money as soon as possible, since they’re a for profit company, so I wouldn’t expect them to delay actually shipping my device. 

I had a next day air shipment disappear in the bowels of a shipping company for four days. The shipping company acknowledged that they had the package on day one, but could not locate it.

I, too, received that email. I’m sanguine about it. I suspect that Sonos has very little control over the various issues that are increasing the delay. I suppose you could argue that they could have been prescient, and ordered a bunch of stock of chips before the international chip shortage, and spent money on storing product in warehouses in preparation for the shipping issue. But a stockholder would likely not look at that very favorably, tying up capital in the expectation of future unknown events. 

But yea, I’ll admit that my “I want it now!” gene is screaming at me :)

It's insanity.  The LA cops and Union Pacific police (they have their own police force) catch the offenders, but the DA's office won't charge them due to new reforms and they go right back out and do it again.

One reason why I don’t shop on sites such as eBay.

My actual shipping date was 2 weeks early for my Ones, and my Arc/Sub arrived at my door on the expected ship date.

Sounds a lot like my luggage, when I take a flight. I know I checked it in, just not where it goes/ends up. Until days later.

Did you use coupon?

How is that yoy get your order before me? I ordered 12/20/21 for Immersion Set in White. I live in East Coast and ordered the white set with my 30%.

There are two immersive sets, one with Arc and one with Beam.  Assuming you meant the Arc version, I would assume one of either two reasons.  The first is that possibly Sonos tracks inventory for sets as a single item.  So even though they may have an Arc, Sub, and two One SLs in stock, they don’t have the set.  

The other  scenario is that they don’t have any white SLs in stock. to complete the set.

As an aside, it does bring up an interesting question.  Say Sonos has order A of Arc-Sub-Ones and Order B of Arc-Sub, order A placed first.  If they receive a shipment of Arc and Sub, do you ship to order B, even though it is not the first order?  Or do you hold the Arc and Sub reserved for order A till the Ones arrive?  I have no idea, not sure how it’s typically done.  And maybe that a reason to stock sets as single items in the warehouse.

edit:  just saw the post of above.  I would assume it has to do with the stock of white and black speakers then.

The reports of widespread pillaging at the LA rail yards probably doesn't help.  The story goes that if a train car is loaded and left overnight, it's empty in the morning.