S2 app updates to beta

  • 13 June 2020
  • 2 replies
  • 479 views
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I cant get S2 to fully install I download then app wants to update but its to a beta program I  previously asked to leave not a S2 update I cant see how to delete the beta on my system If I update to beta  it tries but does not install on android or IOS. Tried on windows it says my system is not compatible  as it has 1 comp that not compatible and that is clearly incorrect as I was on the S2 beta, I have uninstalled all apps then restarted by downloading S2 multiple times but just going round in a circle.

Any idea how to get rid of beta?

Or do I start a new system? I didnt want to do this as I will lose years of  historical set up and I’ve multiple speakers 

I reported this on Monday when app came out but only had auto mail feedback 

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2 replies

S

Running into similar challenges.  My employeer has restrictions on my phone that won’t allow me to install the beta version onto my phone as it isn’t a trusted source.  Working to leave the beta program as a result due to the inability to install and now my version 12.1 app won’t operate as it is asking for all my devices to update.  Any thoughts on how I can revert back to the current 12.1 version?

ratty

https://support.sonos.com/s/article/2967

Section “Leave the Beta Community”

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