Question

Replacing account

  • 4 January 2020
  • 2 replies
  • 21 views

I recently moved to another house an bought the Sonos system from the previous owner.

When I installed teh sonos app on my smartphone, I noticed that the account of the previous owner is still active (e.g. Spotify history).

How do I replace hies account for my own account.

I am a complete novice to the Sonos system.

 

Thanks in advance for any help


2 replies

You need to factory reset every Sonos component and then set up a new system from scratch. Instructions for resetting and for setting up a new system are given in the Support section of the Sonos website. 

https://support.sonos.com/s/article/1096?language=en_US

https://support.sonos.com/s/article/3235?language=en_US

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