I own a play bar that I have been using as a surround sound system (w/ two play 3's and a sub) and recently my play bar just simply stoped responding to any commands. It is not registering on my mobile or desktop app. I've tried hard resetting it and I can't get that to work. I've tried reconnecting it to the network, tried reconnecting it to the Sonos apps, I feel like I have exhausted all options. The playbar is getting power and is "ON" but I just get the green light. nothing else. I unplugged it for 24 hrs thinking that might do something, no luck. Im at a loss.
Best answer by Airgetlam
I think you've done all of the steps I'd normally recommend. At this point, reconnect it with an ethernet cable, and then contact Sonos to discuss it.