Answered

Play:3 stopped working wireless

  • 9 March 2019
  • 2 replies
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Play:3 stopped working on wireless out of the blue. After factory reset, was able to connect via wired connection, but won't connect to wireless. Changed network providers a couple of months ago and was able to move the Sonos to the new network without a problem. Have tried all wireless networks in house. Looking for ideas. Thanks.
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Best answer by Ken_Griffiths 9 March 2019, 01:56

With the Play 3 connected to your router, power it on and then open the Sonos App on the mobile device connected to your main WiFi.

Goto the App's ”Settings/Advanced Settings/Wireless Setup” and carefully follow the instructions and enter your new routers WiFi credentials (note they are case sensitive). Give it a minute and then disconnect the speaker from the router and see if it then connects to your WiFi.
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2 replies

With the Play 3 connected to your router, power it on and then open the Sonos App on the mobile device connected to your main WiFi.

Goto the App's ”Settings/Advanced Settings/Wireless Setup” and carefully follow the instructions and enter your new routers WiFi credentials (note they are case sensitive). Give it a minute and then disconnect the speaker from the router and see if it then connects to your WiFi.
Ken...thanks for the reply. Tried doing that - no luck. However, I did manage to find a solution to the problem, but I'm not sure what caused it in the first place.

I eventually noticed that the network I was trying to use was 802.11n, while the app says that the Play:3 needs to be 802.11b or 802.11g. Logged into the router and saw that it was set to be either 802.11g or 802.11n. Once I set it to be strictly 802.11g, Play:3 connected right up. Now I don't know why it worked for 3 months and then suddenly went 'n' on me, but at least I'm up and running now. (Saved me $250 bucks too because now I can return the Bose SoundTouch 20 that I bought to replace the Play:3!)