Question

Password not working

  • 8 August 2019
  • 2 replies
  • 44 views

The Sonos app on Android won't accept my password, have reset it a number of times

2 replies

Check the email on the account:

On iOS or Android:
  1. Open the Sonos app on your mobile device.
  2. From the More tab, tap on Settings > Account.
  3. Here you can view the email address that your account is registered to.

If you don't recognize the account, you can transfer to another account:

On iOS or Android:
  1. Open the Sonos app on your mobile device.
  2. From the More tab, tap on Settings > Account > Transfer System Ownership.
  3. Enter your Sonos account password and tap Sign In.
  • If you don't know the password for your account and don't have access to the emails that is currently in use, tap I don't have access to this email.
  1. Tap Transfer.
  2. Enter the email for the new account, acknowledge the privacy statement, and tap Continue.
I am having the same problem. I have reset the password several times. I cannot check the email address is correct because it says I have to sign in I cannot sign in because the app wont accept the password. Any ideas?

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