Question

Order not showing

  • 29 June 2020
  • 4 replies
  • 98 views

Badge +2

Placed an order for arc 22 June the put a £1 charge to my credit card. And had order confirmation but nothing showing on my account. Has anyone had this


4 replies

Yes.  Same issue.  I ordered on June 19th.  Never received an order confirmation.  

Sent two emails, no reply.  

Finally had to spend over an hour on the phone before talking with a sales agent who was able to provide me with the order number and send me the confirmation.  

Still, if I log in and look at my order, it does not show up.  Hoping I'm not in some limbo state.  

I hope the product is better than the support.

I should clarify.  

If I log into my account and look at my orders, no orders are listed.

If I check on my order using the screen that asks for my email address and order number, it shows the order as backordered.

Same here. Any resolution?

Userlevel 2
Badge +7

Hi @Pompyblade, @scobsaand @peetz

Thanks for reaching out and bringing this up.

Sorry to hear about this.

I would advise reaching out to our sales team. Their contact information can be found here:

https://www.sonos.com/en-us/contact/sales-help

They are able to have a closer look at the order, go over any personal details, and get this sorted.

 

If you have any other questions or run into any issues, please do not hesitate to reach out.

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