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Music dropping out now and again and getting intermittent music playing through the speakers.

  • 14 October 2021
  • 2 replies
  • 472 views
H
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I have a sound bar, 2 no. Sonos Play Ones and a Sub.  All was working well up until very recently.  As far as I know, I haven’t done or changed anything to make this problem happen. 

When playing my music through the Sonos App, the music is dropping out and coming through the speakers intermittently.

Could this be something to do with my Wi-Fi?

I have just had Sky Q put in but I am sure the problems were happening before this was done.

Anyone have any ideas how I rectify this please?  Thank you.

HB

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Best answer by Ken_Griffiths 14 October 2021, 14:08

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2 replies

Ken_Griffiths

I would perhaps have a look-see at this Staff article/post in relation to Sky Q and Sonos HT devices:

Sonos on WiFi Mesh (& Sky Q)

H
Badge +2

Thanks Ken, very helpful.

It seems that the way to go to stop this happening is to temporarily hardwire each Sonos speaker back to the router via an ethernet cable.  That then hardwires the signal back to each Sonos speaker once more.

HB

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