I have tried 20 or more times to load 10.0 onto my iPhone 7 but it always fails. I get error message 1013. The advice page tells me to move closer to my router, but that doesn't seem to make any difference. It also offers a link to a page on getting round a firewall, but that page appears not to exist. Consequently I can't use the Sonos app on my phone. I've been able to connect to the speakers using the Spotify app, but am unable to use them for anything else. I am quite happy to do without 10.0 and go back to whatever the previous version was, but that doesn't seem to be an option. Are you able to tell me how to get the 10.0 download to work?