Latest software update, not good seems worst.


Userlevel 1
Badge +4
So it seems the latest software update has create a lot of issues both hardware and software related, even before this latest one there were many issues with what seem like older hardware. Most of use older users seems to be felling this more and it seem as new hardware/software come available we are the ones that are suffering the most, (my personal observation). I know new technology will affect us older users but we should not be left out and what seems like is happening and will end up with bricked hardware that will no longer work, this is already happening.

Sonos, when released was an amazing product that gave us a complete new way to enjoy music. Along with many many sonos hardware I purchased at the time to fill my house with music, (I even went out and got a iPhone 3GS just to use as a NAS when the dock was released, and still use today) but lately I feel like us older uses are being thrown out for the new as more and more of use are finding that our trusted hardware is and will be not supported.

My point is and I know many other uses will fell this way as I have been very happy with my sonos experience up until quite recently, to now have and deal with the fact that many hardware/software will no longer be of use to us and we will have to face the very big possibility that new hardware will have to be purchased to continue we now have many other choices to be able to play music wirelessly throughout our homes it might be time to take a look at what else is out there, for me this is a very real possibility as time may come when to move on!

8 replies

Userlevel 7
Badge +21
The only recent consequences, intentional, of updates in the last few months have been the retirement of the CR-100 controller and in the last update (last week) the functionality of the desktop controller has been reduced as it relates to set-up and settings.

You mention "a lot of issues" but don't specify what those are. It is virtually certain that if you are seeing problems around updates then there are underlying problems related to your set-up.

I update frequently and the only "issues" I see are sometimes I have to run the update 2 or 3 times until it completes. But apart from that my system is rock solid.

I suggest you describe your problems in detail with a description of your system and also post a diagnostic soon after you see your "issues".

You are aware, I assume, that you can disable automatic updates?
Userlevel 1
Badge +4
Stuart_W, in a few words to say whats wrong with my cr200 is it's seem to keep loosing connection and can't communicate with my system. Support has come to the conclusion that it's malfunctioning as they believe they have told me very possible thing to try ( in there defense I believe they have tried) it's still works on an off but it's hard to believe that this cr200 that I purchased from them just last year could be malfunctioning so soon. The short of this for me is I still use a dock as that is my only source of playing music and want to continue using my dock so no more updates for me and if I do loose the cr200 then I will have a useless system as will hace no way to control playing music from the dock. Why it's important for me the dock, with over 5000 CD's ripped over the years this is my only source of music and no a computer will not work for me, (internet choice does not intress me) I did post a question about using an android device as a controller with a older version software 8.X but it wants me to update and of course I will loose the dock.
Userlevel 7
Badge +20
it's hard to believe that this cr200 that I purchased from them just last year could be malfunctioning so soon.
The CR200 was discontinued over six years ago. How did you buy one from Sonos last year?
Userlevel 7
Badge +21
Moving your music from the Dock to a NAS will give you continued access to it without the Doc. An inexpensive WD Live (Ethernet connected) drive or a Raspberry Pi both work well with Sonos and won't break your wallet. You really don't want a fancy NAS for Sonos as you have to enable SMB v1, something not good to do if the NAS holds important data, not just copies of your music.
Userlevel 1
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Stanley_4, please tell me more about a WD Live setup.

Thanks.
Userlevel 7
Badge +21
Mine is a much older model than these but all I did was plug in Ethernet, go though the setup steps for a local file store, skipped the cloud stuff, copied on my music collection and then pointed my Sonos at the music share.

SMB: https://smile.amazon.com/Cloud-Personal-Network-Attached-Storage/dp/B00EVVGAFI/ref=dp_ob_title_ce?th=1

No SMB? https://smile.amazon.com/Cloud-Home-Personal-Storage-WDBVXC0040HWT-NESN/dp/B076D1QDP2/ref=sr_1_4

Looks like there are other brands available that might work as well, only real requirement is SMB v1 support and an Ethernet connection. Apparently some of the WD "Cloud" options don't offer SMB support so read carefully.

I have to leave for a while but I'll try to update this topic with more info when I get back.
Userlevel 7
Badge +21
Found the Sonos section on the WD support site:

My Cloud: https://support.wdc.com/knowledgebase/answer.aspx?ID=20694&s=

My Cloud Home: https://support.wdc.com/knowledgebase/answer.aspx?ID=20685


I have a Pi and the USB SATA cable below and it works with no issues using an old SSD from my parts box.

All of these options for your Pi will give you a fully functional computer that you plug an HDMI monitor, mouse and keyboard into to set up but then they are happy to run with just a power supply and an Ethernet cable. You can use a remote desktop program to connect to them after the initial setup too. Just pick the drive to hook them to based on your music collection size. The Pi also offers 2.4/5 GHz WiFi but I haven't tested that with Sonos.

(prettiest) 2.5 / SSD expansion board, case, power supply: https://smile.amazon.com/Geekworm-Raspberry-Storage-Matching-Enclosure/dp/B073QLHLMT/ref=sr_1_3

(big) 3.5 expansion board: https://smile.amazon.com/Raspberry-Storage-Expansion-Extension-Rapsberry/dp/B07DPD4WPP/ref=sr_1_7

Generic SATA expansion port board: https://smile.amazon.com/Ableconn-PIUSB2MSA-Converter-Stackable-Expansion/dp/B00WQJ8BH2/ref=sr_1_5

(my choice) USB to Sata cable: https://smile.amazon.com/gp/product/B00HJZJI84/ref=oh_aui_search_detailpage

mSATA expansion board: https://smile.amazon.com/Ableconn-PIUSB2MSA-Converter-Stackable-Expansion/dp/B00WQJ8BH2/ref=sr_1_5

M2 expansion board: https://smile.amazon.com/Ableconn-PIUSB-M2S-Converter-Stackable-Raspberry/dp/B01LZ0LCTU/ref=sr_1_10
Userlevel 1
Badge +4
Thanks Stanley, I will look into it.

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