I was a long time fan of SONOS, even after my Playbar broke down after 4 years. They sold me a refurbished Playbar for $160. All good so far. Now, 2 years later I had exactly the same problem with the Playbar. Trying to get in contact with customer service was terrible. Half our to an hour wait on the phone and getting disconnected while finally getting through. They told me they tried to call me back but never did. In the end a representative told me they wern't allowed to call back because they were too busy.
I took matters in my own hands and opened up the playbar finding out 2 of the speakers inside are ripped. Pretty bad for a 2 year old Playbar. Wen't online and found the speakers for $14 each and changing them is a 10 minute job.
I was planning to expand the SONOS speakers in our house but am looking into other brands now. Very dissapointed in SONOS which is supposed to be an A brand. Anyone having thoughts about that?