Help cancelling an order.

  • 1 December 2020
  • 1 reply
  • 888 views

I need to cancel an order. I understand it’s a very busy time of year but I have waited on hold four times for over an hour each (gave up) and one time was hung up on while waiting. I used the cancel my order link in my email but still no response. Can anyone here help me?

Again, I get what time of year it is but not having extra staff to handle everything or even a support chat option seems crazy.

Thanks.


This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Userlevel 6
Badge +16

Hi @steveFTC, thanks for reaching out, and sorry to hear about this issue with cancelling your order. Kindly check this link for further assistance from our sales team for an existing order. 

Let us know how it goes and we're here to answer any further questions you have.