Discount not shown after tradeup

  • 29 August 2020
  • 1 reply

Hi I’ve traded up my old Gen5 on sonos website. I can see the 30% discount under my offers. However when I’m buying the new Gen5, I couldn’t see the 30% discount applied. 

1 reply

Userlevel 4
Badge +11


Welcome, thank you for reaching out to Sonos Community.

I would like to recommend calling our customer phone support on this so you can be assisted in getting the 30% discount.

They will also help you process the request on your behalf.

Let us know if it works. If you need help with any other information, please be sure to let us know.