As a new Sonos arc owner, I am so disappointed with the Sound that at we are getting compared to our expectation . Listening to music on a friends $600 Sony soundbar, which was Actually better than our sound, it makes me wonder, how do you know that the Arc isn’t faulty? Who can you turn to find this out? As for hearing the sound go around you? Absolutely not! I realise that different rooms/spaces will affect The sound but not to the extent that out Sonos is not performing!