Has anyone else noticed how bad the customer support has become at SONOS?
When I first bought into SONOS years ago, support was fast and well I said then that it was "awesome". Today I have been on hold for 58 minutes and counting. Thing is, I have a life. I have a family, I have a very long list of things I can be doing instead of sitting by my phone waiting for the call to be answered.
I am NOT at all a big fan anymore, this is the longest hold time ever and each time I call in, it is AFTER I've researched the issue. In fact, I also continue to research the issue while sitting on hold.:@