Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.
Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops and greys out. I reboot router, reinstall app etc. No difference.
After more research, I read that the unmanaged switch I am using (Netgear GS108) causes problems. Argh! It was that all along. So, I buy a new switch (TP-Link TL-SG108), checking carefully that it’s not on the problem list, and then swap it out. Alas, it makes no difference and issue persists.
Start again – I factory reset the Connect and wire it to router, then set it up as a new system. Works fine, stable, ok great. Next factory reset one of the Play 1s, and connect it to the system. Connects for one second, then system disappears and greys out, get the ‘Unable to connect to Sonos’ message etc.
I try something else, I factory reset the Connect again, set it up as a new system again. Then I factory reset the Play 1 again, but this time wire it to the router with an ethernet as well before adding it. I then unplug it and move it to the kitchen, where it connects into the system like it should and everything seems to be working correctly, with two rooms. Success! I then do the same thing with the other Play 1 to set up the third unit, I reset it, wire it and add it, and just as it should add as a third room… the system disappears and greys out, I lose all rooms and ‘Unable to connect to Sonos’ etc
At this point, I am running out of ideas and options, and would be grateful for any insights or suggestions. I have sunk quite a lot of time (and money) into this, have searched this forum and elsewhere.
I have plenty fast Virgin Media cable internet, a brand new TP-Link mesh router, brand new cat 7 cables, a relatively new iPhone and have kept everything up to date. I know the Sonos units themselves are quite old but they weren’t cheap and I know there’s nothing wrong with them physically, so I have no particular desire to upgrade (especially if I can’t get the system working).
thanks so much – R