Question

ARC Google Assistant Cannot Turn on TV after connecting via HDMI ARC port

  • 14 January 2022
  • 5 replies
  • 36 views

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Hello there, 

I recently connected my Arc and Gen 3 Sub to my Prism+ TV through the HDMI (ARC) port without any challenges. 

The sound stage is stunning! Especially the solid and punchy bass from the Sub. 

However, the Google Assistant through the Arc is unable to turn on the TV. 

The TV’s built-in Google Assistant was working well. 

My TV model is Prism+ QE86 Pro.

Any thoughts from anyone? 


5 replies

Interestingly when I called out “Hey Google”, both the TV and Arc’s assistant responded to me. Both are active and the TV’s assistant was able to turn on and off the TV if Arc’s Google Assistant ‘gets out of the way’ 🙂 I have to find a way to speak directly to the correct Google Assistant to effect the correct function! This is a tricky situation! 

Perhaps just switch one of them off - simply tap mic button on the Arc to turn it off. I’m in a slightly different position in that I have to press a button on my TV remote to make the assistant wake up.

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Interestingly when I called out “Hey Google”, both the TV and Arc’s assistant responded to me. Both are active and the TV’s assistant was able to turn on and off the TV if Arc’s Google Assistant ‘gets out of the way’ :) I have to find a way to speak directly to the correct Google Assistant to effect the correct function! This is a tricky situation! 

Thanks for your help Ken, I am using the Google Assistant instead of Alexa. I shall give it a try and see if it works. 

Ah I see (sorry, my mistake🙏) but it’s a similar thing for Google VA too, you will see an icon for the TV control in the Google Home/Assistant Apps - simply give it a ‘nickname’ of ‘TV’, or ‘Prism TV’ etc. 

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Thanks for your help Ken, I am using the Google Assistant instead of Alexa. I shall give it a try and see if it works. 

A couple of things to try - in the Alexa App you should see two icons for your Arc in its device list, one icon has a TV icon - select that and edit it’s name (see screenshot) to something unique, like ‘TV’ or ‘Prism TV’ and ask Alexa to scan for devices and then see if it works by including the name you gave the device in your voice instruction - eg. ‘ ’ and see if that works.

If the above doesn’t work for you, then there ‘might’ be a further option in your TV settings along the lines of ‘auto power on’ near to your HDMI-CEC settings that might need to be enabled, but you may need to check the TV settings, or the user manual to see if such an option exists. 

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