Answered

Apple music playlist : cannot retrieve it

  • 21 October 2018
  • 5 replies
  • 147 views

I’ve just started the 3 months free trial period with Apple Music the problem is that while I can listen through the Sonos App the musisc I downloaded on my iPhone previously, I cannot see the playlist of the new music downloaded since I started with The Apple Music offer.
ANY CLUE ? Thanks in advance
Ciao, Alessandro 🙂
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Best answer by Edward R 23 October 2018, 14:21

Hi, Alessandro. The first thing I would recommend trying would be to remove and re-add the service. Please let me know how this goes!
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5 replies

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Hi, Alessandro. The first thing I would recommend trying would be to remove and re-add the service. Please let me know how this goes!
Thank you Edward that was helpful. Now I can see the music that I downloaded but cannot “see” the playlist I made within Apple Music with this music, NOR can create a playlist in Sonos regarding that music. Can only listen to the music by original album and not by grouping several albums. CIAO
Edward I JUST SOLVED, THANKS 🆒
Userlevel 7
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Perfect, what was it that fixed it in the end? Glad to hear it's working now.
That I simply didn’t select/activated within Sonos the Apple Music (I only had Spotify and my iPhone) I though that having access to my iPhone was sufficient since my music was downloaded locally from Apple Music to my iPhone memory. MY mistake ;-)
Thanks