Question

Android Phone not enabling WI FI

  • 6 November 2019
  • 3 replies
  • 27 views

My Sonos was working fine, and up until recently I could access Sonos from my PC and my phone.

Now I cannot access Sonos using my phone. It is still working if I use my PC.

The phone is locked up saying ‘Enabling Wi-Fi’.

I phoned Sonos Customer services and disabled Sonos on their advice.

I did this 3 or 4 times yesterday and again today, but I still get the same message and unable to access Sonos from my phone.


3 replies

Userlevel 7
Badge +20

Hi

 

What phone are you using?  Are other apps on your phone able to use wi-fi?

Samsung Galaxy J6

Yes Wi-Fi o/k with other Apps.

I can use Sonos from my PC & Tablet

 

 

Userlevel 7
Badge +20

Points to the phone then, can you make sure the phone is connecting on a 2.4ghz wi-fi frequency?

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