Welcome everyone to the new community, and thanks for joining us. We’re excited to be engaged with the whole community, now all in one place. We hope you all enjoy the new space, but we also want to take some time to remember where this all started, and what the Sonos online community has become.
We'd like to offer a huge thank you to all of our user moderators and all of active users over the years. Thanks Ratty, Majik, Buzz and Avee for everything you’ve done. You’ve all made an amazing effort toward fostering a helpful society with consistently active discussion. We can’t thank you enough for helping make the communities welcoming and a pleasure to use.
Over the last couple days we’ve seen a bunch of threads posted on the forums all praising your efforts over the years and it just goes to show the effect you’ve had on the community. The spirit of the forums is welcoming and helpful, great qualities we hope to see carried over to the new community here. The moderators are hugely respected by the community and many loyal people on the forums.
When we first launched the forums back in 2005, we wanted a place where customers could come and ask questions to get help from the community and employees alike. We’ve seen that community grow and prosper over the years and we couldn’t be happier. This is in no small part attributed to our moderators for encouraging the community.
The launch of ask.sonos.com opened a more streamlined platform for support and communcation with employees directly, while the forums continued to grow as a user to user platform. Our support team has been engaged with ask.sonos.com and continued to be involved helping with questions both technical and otherwise. We also had several active users who came be to marked as champions who got involved and helped out everyone find answers. A special thanks goes out to Bernhard, Chris, Dave, Jgatie, Josh D, John B, Kmjy, Mark, and MikeV, you’ve all been awesome. Ask.sonos.com had many new features over the old forums, but we were still looking for more.
The new community has many of the features we were looking for along with an updated look and feel. Some of the new features include direct messages between users, a cleaner setup with a friendly format, and a better layout making it easier to reply. There is also a new community structure which includes a section to talk about music, a place for asking questions if you’re not sure where to post them, advanced troubleshooting and discussion areas, and specific boards for product specific questions.
We’ve been through an intensive process pulling the accounts, posts and threads from the forums and Ask; so please mind the dust as we finish the process of sorting through some uncategorized threads. If you have any questions or trouble with your account please feel free to private message any of our team and we’ll assist. We’d also love to get your feedback on the new community, so let us know what you think. There’s will be a feedback board here specific to the new site for you to share your opinion and suggestions.