Sonos Version 8.4 - Inbox and Alexa for Canada

  • 27 February 2018
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Introducing the Sonos app inbox


We’ve improved the ability to update you all with the most important information and get it right at your fingertips. Located within the More menu of your mobile controllers, the inbox makes all updates and messages easily accessible from within the app.

To see if you have a new message, look for a red dot on the More tab at the bottom of the screen.

Alexa on Sonos now available in Canada


Available today, English language control for Amazon Alexa is on the Sonos One in Canada. You can go to the More tab in your Sonos app and tap Voice Services to enable Alexa on your Sonos One.

The beta of our Sonos Skill for Alexa is now available in Canada as well, which you can install and use to wirelessly send commands from your Amazon Echo or Dot devices to your Sonos players.

To get started, enable the Sonos skill in your Alexa app.

Amazon Music for Alexa on Sonos Ones now available in Canada


With this update, we’re bringing Amazon Unlimited support to the Sonos One through Alexa. Add the service to your Alexa app and just ask for your music.

For now, Amazon Unlimited on Sonos is available through Alexa voice control in Canada. We’re working with Amazon to bring the Amazon Unlimited service to your Sonos apps later this year.

A message to all CR100 owners


We’re trying to reach as many people as possible, and so we are leveraging several methods to ensure everyone is informed of our update coming in early April that will disconnect the CR100 from Sonos systems. The update today includes a message visible on all CR100 controllers to inform owners of information they might have missed already in this forum or via email. For the discussion and main thread about this change to the CR100, please see this thread.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

38 replies

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New features?
I don't see new features unfortunately...

You mean you aren't glad with the inbox and Alexa in Canada? 😉
Userlevel 5
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It appears you are just minimising the development work that was done in the last increment. You are also ignoring the release note which stated there were more improvements to come.
That was my point. we are still waiting for those improvements - or more correctly fixes for issues that should never made it into the release in the first place - while new features are being rolled out. Which brings me to...

It’s all about priority and try to bear in mind that many users here often complain that the Sonos App updates are far too frequent... you can’t have your cake AND eat it.

It's indeed about priorities, and apparently for sonos new features are more important than a user friendly controller. The bombardement of updates sits in the same boat. Releasing new features, and a pointless redesign, was more important than properly testing software, resulting in a scramble to have things 'fixed'.


New features?
I don't see new features unfortunately...
That was my point. we are still waiting for those improvements - or more correctly fixes for issues that should never made it into the release in the first place - while new features are being rolled out. Which brings me to...
What issues – please specify.
Userlevel 6
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It appears you are just minimising the development work that was done in the last increment. You are also ignoring the release note which stated there were more improvements to come.
That was my point. we are still waiting for those improvements - or more correctly fixes for issues that should never made it into the release in the first place - while new features are being rolled out. Which brings me to...

It’s all about priority and try to bear in mind that many users here often complain that the Sonos App updates are far too frequent... you can’t have your cake AND eat it.

It's indeed about priorities, and apparently for sonos new features are more important than a user friendly controller. The bombardement of updates sits in the same boat. Releasing new features, and a pointless redesign, was more important than properly testing software, resulting in a scramble to have things 'fixed'.
And while the new features keep on rolling out, the long list of fixes for the new app remains unaddressed.

As if a white background on now playing was all that's needed.


That’s just one of many things that changed, not least the main bottom bar now stays on screen during navigation of the 'Now Playing Screen'.

Sonos also introduced the 'Detect New Session' feature, which is an excellent addition to the App to ensure that the music plays in the correct room.

It appears you are just minimising the development work that was done in the last increment. You are also ignoring the release note which stated there were more improvements to come.

It’s all about priority and try to bear in mind that many users here often complain that the Sonos App updates are far too frequent... you can’t have your cake AND eat it.
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And while the new features keep on rolling out, the long list of fixes for the new app remains unaddressed.

As if a white background on now playing was all that's needed.
Either way, discussing this nonsense in a thread titled "Sonos Version 8.4 - Inbox and Alexa for Canada" is both off-topic, and annoying. The "Save the CR100" thread is thataway----->

I asked the question in the Sonos announcement thread because this is where I heard about the CR100 demise and this is where Ryan S chose to place the Sonos answer to my enquiry. All my other post have been answering question or statement posted by others including you. :$

The "Save the CR100" thread whilst worthy is not the right place to ask Sonos to flesh out their advice posted in an announcement thread.


TJRL,

Yes I think that is fair comment ...

I don't wish to move this thread off topic either, so apologies to anyone who think that I/we are trying to do that, but I still don't see anywhere that Sonos are presenting the customer with two different options. The official stance is we should all upgrade our systems and for setting aside our CR100 controllers, Sonos are offering, what they consider to be, reasonable compensation of £100/$100 per customer.

There is perhaps more 'merit' as to whether the compensation on offer is reasonable, or otherwise. In my personal situation, I found their offer reasonable for my circumstance, but I appreciate others do not think that it is, because of their own individual case.

Notwithstanding these things though, I really do not see a case that Sonos are suggesting (or advising) any of their customer to stop upgrading their products. That’s not how their official postings read to me.

It's always a customers decision to not update their own Sonos system and I just can't see a case where Sonos Staff would have to provide instructions on how to avoid their own recommended advice.

The 'Save The CR100' thread is the only likely current place to find the answers that are being sought here, but I doubt the method to 'not upgrade' your products will ever be detailed by any member of the Sonos Staff ... you need to look to 'other Sonos users' in the community for that type of 'contrary' advice.
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Either way, discussing this nonsense in a thread titled "Sonos Version 8.4 - Inbox and Alexa for Canada" is both off-topic, and annoying. The "Save the CR100" thread is thataway----->

I asked the question in the Sonos announcement thread because this is where I heard about the CR100 demise and this is where Ryan S chose to place the Sonos answer to my enquiry. All my other post have been answering question or statement posted by others including you. :$

The "Save the CR100" thread whilst worthy is not the right place to ask Sonos to flesh out their advice posted in an announcement thread.
Difference of opinions aside, you aren't going to get Sonos to give you step by step directions to do something they have emphatically recommended against. I think that is perfectly clear in Ryan's statement. It is also perfectly clear Sonos is not going to give you a way to reload old software. If that is unsatisfactory, I suggest that you and others pursue the threats of legal action that have been tossed around so lightly in the "Save the CR100" thread. Good luck finding a lawyer willing to take on something so frivolous.

Either way, discussing this nonsense in a thread titled "Sonos Version 8.4 - Inbox and Alexa for Canada" is both off-topic, and annoying. The "Save the CR100" thread is thataway----->
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Sonos "offered" nothing. They have said quite plainly that it is your option, not theirs. In no way have they sanctioned the option of freezing your system, and in no way are they recommending it. Given this fact, it is quite unreasonable for you to be asking for instructions from them for a process they in no way recommend. They are simply saying they cannot stop you from ignoring the updates, but in no way are they going to support that option. Pretty simple in my eyes.
Jgatie (and Ken_Griffiths),

We each have our own views and you have both made some valid points.

My view is that if Sonos tell me I have two options and one is to "dump my hardware" and the other is to "freeze the OS" then it is a reasonable expectation that Sonos would provide at the very least a simple check list of how to reliably freeze the OS.

I say "at the very least" as I think (as other have stated) it is reasonable to expect Sonos to offer a proper support solution so that users can (for example) carry out a factory reset of their systems if needed and then reload today's current OS. Of course this has never been supported by Sonos in the past but then again they have never "bricked" working hardware items before!

I understand that you do not see things the way I see them. I also recognise that the Sonos system has been "smartphone app" controlled for years and most likely 90%+ of users have never used a CR100 or CR200 and so the next OS update will not be an issue for the vast majority of users (and therefore Sonos). But making the Sonos system less easy to use is to be regretted. 😞
TJRL,

In a rather similar vein, I would not expect Sonos Staff to describe to its customers how to change the lithium battery on the sealed CR100 controller. We all know that some customers were able to do that themselves, but it’s not something I would ever expect a Sonos employee to advocate and certainly their Staff would not provide us (the customer) with instructions on how to go about doing that. It obviously invalidates warranties, may damage the device, or worse still, it may create a potential fire risk etc.

No way on earth will Sonos Staff support such a procedure, even if they may acknowledge it exists and that some customers have chosen themselves to go it alone and change their CR100 batteries for ones they imported cheaply from China.

The Sonos Staff cannot ever demand that a customer does not change their CR100 battery themselves, they can only 'strongly advise' their customer against it.

A customer may try to ask Sonos how to change a CR100 battery, but I’m sure they will not ever receive the type of instructions they were looking for.

Those who chose to change their CR100 batteries, also effectively decided themselves to go it alone, down their own route.

Similarly, if a customer decides not to discard their CR100 Controller in April and also do not update their Sonos system in the future, they are going against the official Sonos advice and choosing a path that they clearly do not support, because it introduces potential risks in the future.

So I do not see how Sonos could now provide any instructions on how to go about 'not upgrading' the Sonos system as it carries with it some potential future risk.

My view is you are asking Ryan S. for something that he clearly is unable to provide in his official capacity.

It is really something to discuss with other members and customers/enthusiasts here in the community, who may be able to provide you with the answers you are looking for.

You really need to find like-minded users, who do not wish to upgrade their Sonos system, post April, and who are also choosing to go it alone, contrary to the official Sonos advice on offer. I think you may find the answers you are looking for in the 'Save the CR100' thread, but I would not hold your breath for an official Sonos response, as I doubt very much you will receive the answer you are hoping for.
Sonos "offered" nothing. They have said quite plainly that it is your option, not theirs. In no way have they sanctioned the option of freezing your system, and in no way are they recommending it. Given this fact, it is quite unreasonable for you to be asking for instructions from them for a process they in no way recommend. They are simply saying they cannot stop you from ignoring the updates, but in no way are they going to support that option. Pretty simple in my eyes.
TJRL,

I read things slightly differently to you in that message from Sonos. Whilst the Support Staff accept you can either 'upgrade' or 'not upgrade', they are, in the strongest terms. recommending that ALL users continue to upgrade their systems. They are certainly not advocating you do not upgrade your system, they are simply accepting that the alternative not to upgrade, actually exists, in this instance.

They are not advocating that you stand-still and leave your system potentially vulnerable, by not receiving future bug fixes, security updates etc.

I very much doubt that any reputable company will give you any instructions, that may leave your system in such a vulnerable position.

No, it is true, that a company cannot force you to upgrade, all they can do is give advice and recommend, but I would never expect them ever then publish some text that contradicts the recommended course they have clearly provided.

I think you are asking for something that no company would ever agree to provide to any of its customers.

If you choose to not upgrade you are taking a path that Sonos do not support. You are effectively choosing to go it alone.
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TJRL

I thought the official Sonos Support position was that they want us all to update our systems.

In fact Ryan S says it’s 'best to keep updating to make sure you're on top of security updates and protocol changes'. Why would he now be expected to explain how to NOT update your system? ... you are asking him how to potentially leave your SONOS system vulnerable to potential security issues in the future.

It sounds to me that such a move is really for you to make on your own because of the potential vulnerabilities that may one day come to light.

You are either with Sonos or you choose to go it alone when you ignore their official advice.


Hi Ken,

You asked a couple of questions which I will do my best to answer,

"I thought the official Sonos Support position was that they want us all to update our systems." - It is and I would like to follow this route (but not at the cost of losing proper control of my Sonos system).

"Why would he now be expected to explain how to NOT update your system?" - Because Sonos offered this as an option, even if they did not recommend it. Here is the Sonos statement:-

"Here are your options:

•Accept the upgrade, understanding that your CR100 will no longer connect. This is our strong recommendation for two reasons: 1) due the age of the battery in the controller, it has the potential to overheat when left charging for extended periods of time 2) you will continue to receive the latest features, bug fixes, and security updates. This is a far better solution for safety and performance reasons, but we realize you’ll need to transition to a new controller. We have resources available to help you get set-up on an alternate controller and are offering a coupon code to sonos.com to help make the transition easier (amount varies regionally, one per household).
•Ignore future upgrades, leaving your Sonos system on its current version. We do not recommend this option. If you do go this route, you are acknowledging the risk of the aging lithium ion battery in your controller. Additionally, opting not to update means you will not receive any new features or future security patches for your entire system – not just the CR100. For example, being on an unsupported version means that you might lose connectivity to music services, as is already the case for Google Play Music on the CR100. It is necessary to configure your system in advance to avoid future updates. Any update applied to the firmware and/or to the app, even unintentionally, is irreversible.".

Now lets be clear I do not want to stop updating my Sonos system and I am trying to understand the implications and mechanisms of the options Sonos have offered me.

So as Sonos have offered CR100 users the option to "ignore future upgrades" I do not think it is unreasonable to ask Sonos to detail how that option can be achieved, you of course may think I am being unreasonable, each to their own.:D
TJRL

I thought the official Sonos Support position was that they want us all to update our systems.

In fact Ryan S says it’s 'best to keep updating to make sure you're on top of security updates and protocol changes'. Why would he now be expected to explain how to NOT update your system? ... you are asking him how to potentially leave your SONOS system vulnerable to potential security issues in the future.

It sounds to me that such a move is really for you to make on your own because of the potential vulnerabilities that may one day come to light.

You are either with Sonos or you choose to go it alone when you ignore their official advice.
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Hi TJRL, you're pretty active in the main CR100 thread, so you've got the latest regarding how to stop updating. There isn't a specific toggle or system setting that turns off updates or freezes your system at a version. You'd tell your players to stop automatically checking for updates, and then go through some steps to make sure your controllers don't do the same. I've seen the request for some process that does lock Sonos on a build and have passed it on to the team as a suggestion, but there's no news about if that will get added.

With Internet-connected devices, it's usually best to keep updating to make sure you're on top of security updates and protocol changes.
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Introducing the Sonos app inbox



A message to all CR100 owners


We’re trying to reach as many people as possible, and so we are leveraging several methods to ensure everyone is informed of our update coming in early April that will disconnect the CR100 from Sonos systems. The update today includes a message visible on all CR100 controllers to inform owners of information they might have missed already in this forum or via email. For the discussion and main thread about this change to the CR100, please see this thread.


Der Ryan S,

In the Sonos announcement, CR100 owners are being offered two options:-

1 - Stop using the CR100 or
2 - Stay with the current 8.4 OS and "freeze" all future OS updates.

Can you provide detailed step by step instructions on how users can take up option 2?

Many thanks
TJRL

7x CR100, 2x CR200, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.
I still can’t wrap my head around why Sonos is killing the CR100. I have a 10+ year old Logitech Dinovo keyboard and a 15 year old Denon remote controller with integrated lithium batteries and both have probably 1000 charges on them, still work perfectly, they haven’t bulged or exploded. Sonos’ paranoia is unjustified.
The Sonos Alexa skill was also updated on Feb 27, 2018. Are there any changes to the voice commands the skill can process? Will the skill always be updated at the same time/rate as Sonos firmware?
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Can I say that... I don't care much about Alexa and smart speaker functionality?
I am more for listening music, full stop.
Already getting old waiting Alexa support for sonos in India.
Life is too short; get one of the many good speakers with line in jacks available now in India at a wide range of price points surrounding the Sonos ones, wire the Dot to it and move on to listening instead of waiting. The speaker you get does not even need to have bluetooth capability, use the one in the Dot for this if needed.
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Looks like one country at a time, an average of 2 months to release for one country . At that pace and development velocity few decades to cover 195 countries. Already getting old waiting Alexa support for sonos in India.
The Inbox feature; is this *only* for mobile devices? After updating the Mac controller the update message text suggests the Inbox can be found in the More menu, but of course there is no More menu for the Mac controller and I can not find the Inbox anywhere else. If this is a mobile only feature wouldn't it be a good idea to have different messages for different platforms?
I know Sonos does not consider India to be important as the above expressed lack of interest confirms as well, but this behaviour also reduces future chances of penetrating the largest smart phone market in the world after China, and one that uses English, by conceding the market by default to speakers that can work with Dot in wired or Bluetooth mode. As happened for two years in the US, leading to layoffs in Sonos, before Sonos managed to get a form of integration out in that market.
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When can we expect Alexa to launch in Australia?
We are committed to bringing Alexa voice control to Sonos systems in Australia in Autumn 2018 (that is Autumn in Australia).

Ditto for India, with Alexa released there by Amazon before Canada?
We haven't announced a timeline for Alexa support for systems in India yet, but I'll make sure to let you know as soon as I have details that can be shared.