Sonos Version 5.5 - Update Now Available


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Hi everyone,

We're excited to announce that Sonos version 5.5 is now available for all Sonos users worldwide. Simply tap Update Now in your Sonos Controller to update to this new version. More information about Sonos updates can also be found here.

Version 5.5 includes a number of changes for the Spotify service, including some great new features which have been part of our public beta program for these last few months. Spotify on Sonos now includes:
  • Spotify Radio: Create new radio stations based on artists or tracks.
  • Featured Playlists: Curated music from Spotify, such as Your Daily Soundtrack.
  • Your Music: Build your music library from the Sonos Controller by adding songs.
  • Genres & Moods: Curated playlists from Spotify to fit your mood.
In addition to new features, Spotify reliability on Sonos should now be improved. As part of these changes, Spotify on Sonos now uses a new architecture and certain Spotify features are no longer supported. This includes playlist folders and starred tracks (which now show as a normal playlist).

Please note: after updating, you will be asked to re-authorize your Spotify account.

Once you've updated, get started with Spotify Radio on iOS or Android by selecting the radio station for an artist, or create a station from a track by pressing and holding on a track name, then tapping the More menu. Tap the Start Radio option to start a radio station based on that track. You'll find more information and instructions for other controllers here.

The update to version 5.5 also fixes an issue seen during the setup of some Sonos 5.1 surround systems as well as known issues with iOS 9.

As always, a huge thank you to everyone who tested this release as part of our public beta program, and happy updating.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

196 replies

Userlevel 3
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I don't disagree with that Stuart, sonos is fantastic but if you can't even add albums in the Napster api then that's a major issue for me as I like to browse music and when I find something then I add it to my libary, so it impacts on my enjoyment of listening to music.
Userlevel 7
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In terms of what Sonos do brilliantly - Multi-Room music system where you can play the same synchronised music around the house or different then I'm not aware that Sonos has any significant competitors.

My advice would be to work with the system as it is and just enjoy the music.
Userlevel 3
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It appears that all the rival streaming services have one sort of issue or another on sonos and yes that's up to the streaming service to sort out. My point is yes sonos is a fantastic system and I love it but is being terribly let down by these 3rd parties. It appears that these streaming services work absolutely fine as I previously stated when using other devices, so would sonos lose users because they don't stream as flawlessly on sonos, in time I would say yes as users want a easy system to use to stream there music and if so the system does not perform how you want it then you try something else. I guess time will tell and let's hope all parties get there act together. I know that in future once my system is working as I want it, I won't be in a rush to upgrade until I know that upgrade won't cause issues. Or if it never gets sorted the issues I'm having , with a heavy heart I will have to look at alternatives.
Userlevel 7
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I don't disagree with your comments and yes in my case it's napster and yes I will stop paying for a service I can't use, but as with spotify and all the other music services they work absolutely fine with direct access eg mobile, tablet ,PC but there sonos versions are flawed in one way or other until they resolve any issues they have.

As you say it's the 3 rd parties you should complain to, but I would like to see sonos bring some pressure on them too, hence why I say they should be actively communicating with the 3 rd parties to resolve the issues quicker.

If I was a person who was interested in buying sonos and read about these types of issues regarding streaming would I buy Sonos????


Sonos have stated that they will put more focus on streaming music services and I have no doubt whatsoever that they, Sonos, will be having conversations with Spotify and passing on feedback they get through various means.

Of course the question is, for Spotify, a) Do they lose existing customers because of this issue or b) Do they miss out on potential customers?

I can't imagine that Sonos lose customers as a result of this - it's easy enough to sign up to a rival streaming service that does what you want
I'm quite sure Sonos is in communication with Spotify. However, since Sonos doesn't pay any fees to Spotify, their impact is not as nearly as great if Sonos users of Spotify don't cancel subscriptions, or at least complain directly.
Userlevel 3
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I don't disagree with your comments and yes in my case it's napster and yes I will stop paying for a service I can't use, but as with spotify and all the other music services they work absolutely fine with direct access eg mobile, tablet ,PC but there sonos versions are flawed in one way or other until they resolve any issues they have.

As you say it's the 3 rd parties you should complain to, but I would like to see sonos bring some pressure on them too, hence why I say they should be actively communicating with the 3 rd parties to resolve the issues quicker.

If I was a person who was interested in buying sonos and read about these types of issues regarding streaming would I buy sonos????
No, the real question is who you should be complaining to in order to get the results you want; the company who can fix it for you, or the company who, for any or all reasons, cannot fix it for you. Assessing clout, or blame, or the effect on a brand really has nothing to do with it. You either complain directly to those who can fix it and hopefully they listen, or you futilely complain to those who cannot fix it, and nothing happens.

Oh and one more thing on clout, the only clout here is money, and the only money changing hands is between you and Spotify. So the clout is yours. 🙂
Userlevel 3
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The point really is that this is having an effect on the sonos brand, it appears on the face of things that sonos don't seem that concerned about 3rd party api,s and there issues. I'm not sure sonos would love to use there own api as they would then have to resolve any issues with it, how much better it is to allow 3rd parties to manage things and sort out the problems. so you say spotify insist on they use there api so the question is who's the bigger company and has the bigger clout.
Very true it's up to spotify, but I do feel that sonos should take some responsibility for allowing there system to be impacted by 3 rd parties. So I guess the issue is do you use sonos with inadequate 3rd party api, or use the 3 rd party direct on computer or other devices with fully functionality.

That is your decision. Though I don't know how Sonos can take responsibility for allowing a 3rd party API to impact their system, when it is Spotify who insistst they use the Spotify API. I'm sure Sonos would love to use the Sonos API, which has all those features and more.
Userlevel 3
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Very true it's up to spotify, but I do feel that sonos should take some responsibility for allowing there system to be impacted by 3 rd parties. So I guess the issue is do you use sonos with inadequate 3rd party api, or use the 3 rd party direct on computer or other devices with fully functionality.
Loosing Spotify playlist folder support is a terrible downgrade in functionality. Anyone who has invested time organizing their Spotify library must be terribly disappointed in this change. Sonos' goal should be to mirror Spotify functionality as much as possible - not to change/modify/simplify.

Has anyone figured out a workaround? This renders my Sonos system much, much less functional.


Read the thread. It's not up to Sonos, it's up to Spotify to put the functionality in their new web based API, and they haven't.
Loosing Spotify playlist folder support is a terrible downgrade in functionality. Anyone who has invested time organizing their Spotify library must be terribly disappointed in this change. Sonos' goal should be to mirror Spotify functionality as much as possible - not to change/modify/simplify.

Has anyone figured out a workaround? This renders my Sonos system much, much less functional.
You cannot go back once you update.
Hi,
I would like to restore 5.5 on my imac 10.6.8, where can i find the version 5.5.

Thanks

isalio
The message from Sonos 2 months ago was "...........certain Spotify features are no longer supported. This includes playlist folders........."

As repeated by many, this is a nightmare.

My structure of dozens of Spotify folders, subfolders and sub-subfolders are lost..... My folder structure starts with Genre, then Artist, then Album . For Classical music it is more complex, where the structure is Composter - Type of work - Work - and then the playlists per album. All this structure which I have built up over the last 2 years is suddenly lost in Sonos... WHY???

Luckily, the structure is still maintained on Spotify itself, but playing Spotify to Sonos has become a nightmare now.

Please please please Sonos, bring back the Folder structure in Spotify ...
With this update you came and broke my stereo! Spotify playlists all messed up without playlist folders! STOP DESTROYING PERFECTLY GOOD SYSTEMS BY UPDATING THEM WITH GARBAGE!!! 😠
Userlevel 7
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We wanted to update you all that Your Music was just improved on Sonos to include your saved albums from Spotify. You can see more here.
This thread has officially hit tin-foil hat territory. :rolleyes:
Userlevel 2
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Dreadful upgrade from Sonos. It's effectively rendered my entire Spotify playlist collection useless because of the lack of folders...I know I'm just repeating what other people have said but hopefully the more voices, the quicker they'll fix it.

I don't really have the option to move away from Sonos as I've invested a lot but I'd certainly move away from Spotify if I can find an alternative that works better,


I've been on a trial month of Deezer, which is now available in the US *only* to Sonos customers. I like the service, and I like the fact that FLAC streaming is available (although I'm disappointed that it's only available on Sonos equipment, not on the mobile apps or on their native desktop apps.) I imported all my Spotify playlists into Deezer and it's a little bit easier to find stuff on Deezer.

The conspiracy theorist in me suspects that Sonos and Deezer are now affiliated in some formal or informal way, and that Sonos customers are being gradually weaned off Spotify: We can't alphabetize or otherwise re-order our Spotify playlists on Sonos, there's no favorited Spotify albums list on Sonos, and the search function searches *all* of Spotify, it cannot be narrowed to search our own playlists. So Spotify playlists are pretty much useless on Sonos. I too have invested a lot of money in Sonos equipment and I feel like a victim of "bait and switch".

Bad news, all around. And -- check out Deezer, you might like it (although you might feel like you're being manipulated, as I do)
Userlevel 2
Dreadful upgrade from Sonos. It's effectively rendered my entire Spotify playlist collection useless because of the lack of folders...I know I'm just repeating what other people have said but hopefully the more voices, the quicker they'll fix it.

I don't really have the option to move away from Sonos as I've invested a lot but I'd certainly move away from Spotify if I can find an alternative that works better,
Userlevel 5
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http://support.deezer.com/hc/en-gb/articles/202325162

Sign up to Elite
Userlevel 5
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Ratty, thank you. I've not managed to find it so far but will have another look. I was only offered the premium option when signing up.

Steve.
Unfortunately the Elite subscription doesn't appear to be available in the UK.
Incorrect. Deezer Elite is most definitely an option in the UK.
Userlevel 5
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Jim, I think that is very relevant, and given the current shortcomings with Spotify, I have at least temporarily, switched to Deezer too. Unfortunately the Elite subscription doesn't appear to be available in the UK. But Deezer does offer much the same capability and spread as Spotify with a much more usable user interface.

I would just say this, though, on the Sonos approach. I appreciate there was a wish for Spotify radio, but it seems to me that Sonos have rushed this release out without thinking much of the impact upon existing longer term Spotify users. So I do feel Sonos must share some of the blame; it's as if Sonos users were in the position of having playlist organisation or artist radio - the two should not be mutually incompatible. If Spotify had made this the case, then in my opinion, Sonos should have delayed the release until a full set of functionality was available through the new Spotify API.

Steve.
Userlevel 2
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I hope this isn't off-topic, I think it's pertinent: As I read this (long!) thread, the problem appears not to be Sonos': Spotify apparently no longer makes folders available in the API, so there's not much Sonos can do about it. This doesn't change the basic problem, namely, that Spotify is pretty unusable now on Sonos. But it's apparently not Sonos' fault.

Yesterday I signed up for a trial of Deezer Elite, something at this point *only* available in the US if you're a Sonos customer. The music on Deezer is CD quality, far better than Spotify's 320 kbps, and this makes a HUGE difference with classical music. The first month is of course free, but afterwards -- if you decide to pay for a year rather than month-to-month -- the price is the same as Spotify. Deezer has lists of both albums and playlists, and albums, while not organized in folders, are at least alphabetically arranged and therefore easy to find. And the Deezer classical catalog seems at least as big as Spotify's. I've only had it for a day so far, but at the moment I'm loving Deezer.

Maybe Spotify has forgotten that there's competition out there: Deezer, Apple Music, etc. Without folders, there's no advantage whatsoever to Spotify for me, so I'm likely to downgrade to a free Spotify account if things continue to work out with Deezer.