Update News

Sonos version 10.5 now available

  • 28 October 2019
  • 62 replies
  • 8109 views

Userlevel 7
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Sonos version 10.5 brings performance enhancements and improved reliability to Sonos systems.

 

You can find our most recent release notes in our article Release Notes for Sonos Software. If you have any other issues relating to updating your system, please check this article: Error message when attempting to update Sonos system. 

 

How to update your system:

Go to Settings > System > System Updates, or click the “Update Now” button, if it appears on your controller. If you have automatic updates enabled, your system will update automatically, though you may need to update your Sonos app manually depending on your App settings. You can enable automatic software updates if you haven’t done so under System > System Updates so that they update without your intervention, that way your system is up to date anytime you go to use it.

 

Changes to Sonos system requirements

With Sonos version 10.5, Sonos apps running for iOS 10, Android 5 and 6, and Fire OS 5 are now partially supported and will no longer receive software updates but can still be used to control commonly-used features. Settings and system configuration changes will need to be done using a fully compatible controller.

 

If your device is running one of these older OS versions, you can check in its system settings to find if a newer version is available to download. Not all devices can update to more modern OS versions.


Sonos 10.5 system requirements

  • Android 7.0 or later

  • iOS 11 or later

  • iPadOS 13 or later

  • macOS 10.11 or later

  • Windows 7 or later

 


62 replies

So, only about 60% of Android users can continue using their device? I’m in the 40%.

The world is closing in on my control devices.

CR100 - Gone

CR200 - Limited

iPod Touch -Gone

Desktop Controller - Limited

iPad - Full

Android - limited

Userlevel 4
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A little rant that I know won't make any difference this time but maybe Sonos could about more in the future.

Why stop full support of android 6.0 it is only 4 years since it was released only just over three years since v7.0 and less than 5 years since the first version of 5. There will plenty of devices shipped with one of these releases that cannot be upgraded beyond 6.0.1 Sonos seem to be joining the ranks of companies that force people to upgrade their tech earlier than should be necessary. 

Is there really something clever and new in 10.5 that will not run on Android 6?

Hey SONOS:

 

Gone shopping for an Android tablet lately? Android 6.x is common; 7.x is rare and 8.x is bleeding edge.

I know you think and build your business model around the fact that EVERYBODY has the latest and greatest smartphone. BUT that ain ‘t so.  You can try and take the APPLE way, but only if you provide, support and control all aspects of your product and its use.  You don’t and all you’re succeeding in doing with this breakneck pace to be the latest and greatest, is leaving your BASE in the dust.

I personally haven’t seen any new and improved features that are worth the bricking of existing and functional devices and features.  And I doubt if I will in the future

You really are on another planet….

Oh, I forgot the two android phones and two android tablets that you’d also stopped supporting…. That’s now six perfectly good pieces of kit that can no longer be used - just because the manufacturer of a music system can’t be bothered to support them. And you’ve stopped the one piece of software (i.e. the PC controller) being used to control the system fully  - the one device that is unlikely to run out of resources - how insane is that?

We have people around the world demonstrating about wasting the worlds resources and wrecking the planet, and there’s Sonos just perpetuating the situation.

Isn’t it about time that you allowed people to run the version of software that they (and their devices) are happy with? And please don’t give me the rubbish about “you don’t have to upgrade” - you have to have a bit of tech knowledge and rigid determination to do it. A single device getting the ‘upgrade’ by mistake screws up the entire system and you can never go back.

I’m not even suggesting that you commit to supporting people who choose to run older version, just that you enable them to do so if they choose.

Userlevel 4
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No fix for the buried alarm setting. I really thought Sonos would listen to the many complaints.

Great response, Ken! I also took a look at the ticket you have with support @Mike01Hu and sent you a private message with a few thoughts. 


Thank you@Ryan S . Your rapid response, not treating me as an idiot ( even though I may be:thinking: ) has resolved my issue with no pain or a condescending attitude from yourself. For the benefit of others, you pointed to a hidden (to me) feature to interrogate the network. The result prompted me to revisit the router where I found, in a submenu, it had blocked one of the speakers, preventing it from being able to access the update server and creating the error. Resetting this brought the system back to life.

I apologise for my frustration but the email support was somewhat disjointed and needed a single contact to focus my actions. A learning curve for both sides! :wink:

Thank you once more for your professional and well-structured approach to my issue.

Userlevel 5
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Some interesting thoughts and ideas regarding the ongoing Software Updates which erode the multi platform control use with older hardware.

Essentially, it comes down to 2 choices.

  1. Build out your sonos system with what you need to fill your house with music and control infrastructure that will work for you and LOCK IT DOWN. Block the appropriate ports and bury the DNS requests to update.sonos.com. There was a howto buried in a thread around the time of the CR-100 retirement. You won’t be able to add any components or take advantage of any new features BUT the system will function as is, until stuff dies. You may also lose some music services and some may even say you are risking a network breach, but to this point I have not found this to be a problem for me. Forget about support directly from Sonos other than what is available via forums. 
  1. Keep auto updates on and take them as required. Roll with the punches. Assume that you will be at the mercy of Sonos shareholders who will justify all changes for the greater good of the company and it’s past, present and future owners. Odds are you will be able to use a large majority of the players to play music and control them from most devices made in the last several years.  Every now and then you may need to borrow your grandchilds phone to add a new speaker or music service.

I chose option 1 a year and a half  ago and all is still working perfect.  I did lose my IPad app support (could not restore an 8.4 app after it got hit with an accidental upgrade) but IPad has been replaced by android tablets with sonos version 8.4 apk file, which works fine.

No Regrets. I still love my Sonos system and still using some 13 year old pieces of kit.  Amazing!

BTW, I do check in to see what the latest updates bring and think about what it will cost me to take the upgrade.  ie) lost control etc.

It’s all good!

Userlevel 7
Badge +26

You’re most welcome, @Mike01Hu. I’ve already reached out to the email technicians you’ve worked with to let them know what happened. Let us know if we can help with anything else.

And if an OS isn’t supported by the company that generated it any longer, it’s incredibly difficult for any app maker to continue to support it….and in fact, legally dangerous, since there aren’t security updates offered, and you could be sued for providing software that you can’t check against the manufacturer’s db to confirm that it can avoid those security issues. There’s no app maker who wants to get sued. If they continue to develop their app, their bound to drop support, since they themselves can’t get any support from the OS maker.

Looking at the latest system requirements, it looks like  you now only fully support Fire OS 6.2 and higher.

So the Fire tablet that I bought only 18 months ago is now unsupported , even though you can still buy this version brand new. I eventually bought the Fire to replace the iPod Touch that you had previously made obsolete.

You really are on another planet….

Userlevel 6
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It may be limited functionality but for everyday use for listening to music it works perfectly.  If you buy new speakers or are making frequent changes to system settings it may be a pain but as an everyday controller it still works.

 

Welcome people to electronics in the 20th Century!  If you want to keep apps and products up to date then you also have to retire older versions.    I don’t like it any more than others but it’s an inevitability if controllers are based on phone and tablet platforms.  This is as true for Sonos as it is for Bose, Denon, Bluesound etc.

 

NOT if you have deployed theLogitech Media Server system … control on PC (Win, Linux), Apple, Android, Alexa.  Mix and match players (including squuezeboxes, chromecasts, any airplay speakers, dnla speakers (incl. sonos), software players, etc.  You can start as low as 20 euro and as high as you want with hardware.   

I’ve lost patience with Sonos controllers becoming more & more restricted to the ‘latest & greatest’ smartphone versions.

Retiring (and therefore disposing of) devices that still work after a relatively short period when there is no apparent need is what winds me up.

Yes - I usually buy devices that simply work - and I’m disappointed if they stop working before I’m ready to retire them. Most modern tech is based around some sort of computer system, but Sonos is the only one that you have to actively fight simply to keep it working. Having just added another device, I’m now locked down again - and it’s just as well, as my Fire is now too old to be fully supported.

Userlevel 5
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So three out of the four devices I use to control Sonos are now out of date.

 

It gets worse!

The experts here would probably need more info to work on, but TBH only Sonos staff can read the diagnostic info - so it might be best to see what they say first...

My Harmony remote just stopped controlling my Sonos last night.  Wonder if it is related to this upgrade?

Very very unlikely.

An absolute joke.

SONOS set my app to automatically update… they don’t check what release of android I am on and now I can do nothing with my phone.

I have lost connection to one of my Play 1’s which was a pair...and I cannot just switch that off and still listen via the other.

I have lost the ability to play over WiFi so now have to have my Playbar connected via ethernet.

I have the latest PC but Oh no SONOS will not provide an app for PC to do all your setup…you must have a phone or tablet !

 

SONOS help desk suggestion… go and buy a new phone.

 

An absolute joke.

SONOS set my app to automatically update… they don’t check what release of android I am on and now I can do nothing with my phone.

I have lost connection to one of my Play 1’s which was a pair...and I cannot just switch that off and still listen via the other.

I have lost the ability to play over WiFi so now have to have my Playbar connected via ethernet.

I have the latest PC but Oh no SONOS will not provide an app for PC to do all your setup…you must have a phone or tablet !

 

SONOS help desk suggestion… go and buy a new phone.

 

I have the same setup and the same problem and I've been in contact with support now for 8 days! Even though I've detailed the processes I have gone through to try and resolve the issue they keep asking me to do the same things!!! Maybe it's because a different person responds to each of my submissions,  so there is no continuity. They don't seem to understand that nothing has changed in my system from the day it was set up, other than to make their erroneous updates. I'm starting to dislike Sonos and, once the recovery of my two expensive door-stops is achieved, I'll sell up and go back to my good old LS35A's, analogue amp and my media streamer and put up with the wires.

I thought you stated that you were using the Samsung S9 mobile, doesn’t that run on Oreo? If so, then you don’t have the same setup, nor the same issues, as that device meets the current Sonos system requirements.

You mention you have detailed the processes that you have gone through, what are they exactly? If you were to describe them and your setup accurately here, you may find someone in the community can lead you through the best steps to get your ‘door-stops’ back up and running. I’m actually surprised you have waited 8 days, when you could have quite easily gone back to factory settings in that time and probably have setup your router and devices again from scratch, albeit as a last resort. Waiting 8 days is beyond the point of last resort.

My thoughts here are, that it’s not the Sonos updates at fault here, but more likely a LAN configuration issue.  

Just for the record a network’s setup topology will often change, even without you doing anything, just through the usual changing internal and external factors, so you can’t actually rule out that as being a factor, I would politely suggest.

You just need to explain your setup in detail. Perhaps include these few basic details…

  • Make/Model of Router?
  • Channels in use on both the 2.4ghz & 5ghz Bands
  • Channel in use by SonosNet, if relevant, or if you have tried switching your system over to use SonosNet.
  • Details of any Hubs/Access Points/Repeaters etc. and whether or not they are using the same SSID and WiFi Channels as the main router?
  • The current software version  that your devices are showing in the 'About My System’ list.
  • State, if you have reserved the Sonos IP addresses in the LAN DHCP Reservation Table.. (I would recommend you do this).
  • Make/Model of network switches and if they are unmanaged, or managed, with the correct STP settings.

I’m quietly confident that with the right information provided, you should be able to get someone here to help you get your networked speakers back up and running.

 

Thanks for your enormously detailed response but I am waiting for Sonos support to respond, as they are the source of my issue. They have all the relevant details that you list, where applicable, and they were the last resort after reconfiguring the system from scratch to unsuccessfully restore functionality. Fortunately my system is minimal, just two One’s as a stereo pair on a basic 2.4GHz Wi-Fi network with a Intel NUC media server and internet via BT. I had limited the system to fixed IP addresses but reverted to auto during the reconfiguration.

Unfortunately, I don’t have the time to sort out problems that should not occur and it is not unreasonable to expect uninterrupted functionality from a product and not to have it disrupted by the action of the manufacturer. Perhaps your capabilities are better than mine and I appreciate support from various forums and will resort to this later. My patience is not exhausted, yet, as I would hope that my experiences may provide successful support for other users through Sonos but my confidence is somewhat lacking. My cynicism is focussed on Sonos support! 

Don’t get me wrong, when working my simple Sonos system was very good and convenient in my office but, as an ex-audio Engineer, it isn't my system of choice and my old ears do not hear sounds the same as they did and true Hi-Fi is almost wasted on them!

Userlevel 7
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Great response, Ken! I also took a look at the ticket you have with support @Mike01Hu and sent you a private message with a few thoughts. 

Userlevel 7
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No fix for the buried alarm setting. I really thought Sonos would listen to the many complaints.

Hey Kirk33, this is being looked at currently. It’s not in this release, but we have a few tests going on. I think you’re following the main thread for that request already, but if not, it’s here

Userlevel 4
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Retiring (and therefore disposing of) devices that still work after a relatively short period when there is no apparent need is what winds me up.

It seems unlikely that is for legal reasons since 5 & 6 have not been providing security updates for some time and 7.0 is unsupported according to a major encyclopaedia website. And anyway they are not stopping day to day use.

The whole issue of the life & support of modern products is not a topic for this board, I was just giving a minor rant to the fact that SONOS are yet another company going down this line.

What perhaps is more interesting topic is what have Sonos put into this release that justifies an uplift to 10.5? rather than a 10.4.n 

Userlevel 7
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Yes - I usually buy devices that simply work - and I’m disappointed if they stop working before I’m ready to retire them.

But they still work as everyday controllers.  That is how it is explained so why keep saying they will stop working when that is not the case?

 

Part of the reason I reluctantly moved away from Android was that most manufacturers refuse to keep up to date beyond even the single Android version.  That is a complete contrast to Apple, who also have their annoying foibles, who support older devices going back 5 or more years.  My Tesco Hudl table was useless for the apps i wanted to run within 18 months. 

Userlevel 7
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I agree, you an others, including me, will be affected.  But at present most older Android devices will work, as “Everyday controllers” .  This won’t stop, and largely is out of Sonos or other companies hands.

 

I don’t agree with the desktop controllers being crippled, especially as that had nothing to do with Windows versions. But, as you stated, you have a device that can make changes still.  My Amazon Fire tablet went in the bin before it was no longer supported as it was probably the worst tablet I have ever owned, their decision to mess with Android OS to create their own Android Fire version is terrible for everyone and they seem even less capable than proper Android tablet suppliers of supporting recent Firmware updates.

 

In general this whole Firmware updating system from IT companies is an absolute mess.  The trouble is these are the rail tracks that Sonos, and other applications/products, are running on an rely on these mobile devices as their controller engines.  If they don’t stay on the mainline they end up in a branch line where their products don’t work at all.  The resulting discarded technologies fill up drawers in consumer homes.

 

 

Userlevel 6
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Agreed.  But many users would like a simple option to switch off updates so it’s their choice to stick with what works for them.   The auto update off option doesn’t apply to the cr200 (or the desktop controllers?).

Agreed.  But many users would like a simple option to switch off updates so it’s their choice to stick with what works for them.   The auto update off option doesn’t apply to the cr200 (or the desktop controllers?).

Certainly a one place switch would be useful, so that no Sonos related software/kit gets updated at all. However, it equally annoys me that it’s a one way street - most computers can be rolled back, if required, but not Sonos.

Agreed.  But many users would like a simple option to switch off updates so it’s their choice to stick with what works for them.   The auto update off option doesn’t apply to the cr200 (or the desktop controllers?).

 

The issue I see with this is that I don’t think users and general will readily accept the notion that staying on a previous version means they are no longer covered with support.  If an issue happens, they’re still going to be upset and be bad PR for Sonos.  Not to mention that older version system won’t be able to purchase any new products, the sole source of income for Sonos.

 

I realize that’s not exactly helpful and I’m not offering any solutions.  

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