Software News

Sonos 11.0 Now Available


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Sonos version 11.0 is available today, with improved app performance and reliability. 

 

How to update your system:

Go to Settings > System > System Updates, or click the “Update Now” button, if it appears on your controller. If you have automatic updates enabled, your system will update automatically, though you may need to update your Sonos app manually depending on your App settings. You can enable automatic software updates if you haven’t done so under System > System Updates so that they update without your intervention, that way your system is up to date anytime you go to use it.

 

You can find our most recent release notes in our article ‘Release Notes for Sonos Software’. If you have any other issues relating to updating your system, please check this article: ‘Error message when attempting to update Sonos system’

 


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Ryan what, if any, impact does this have the decisions that will need to be made by customer sover whether to go legacy / split system etc?

 

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Ryan what, if any, impact does this have the decisions that will need to be made by customer sover whether to go legacy / split system etc?

Sonos 11.0 is available for all Sonos speakers including ones that will become legacy in May. So this doesn’t have any impact on the decision so to speak, it’s just another update for all that will bring some improvements to basic stability in a few ways.

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@Ryan S Thank you

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I unplugged a speaker, did the update and powered the speaker back up. The little notice on the Rooms menu is quite handy.

 

 

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Tudo ok, por aqui. A atualização ocorreu com sucesso. Desativei o sistema de atualizações automáticas. Não estou querendo surpresas com alguma atualização da Sonos, e que torne ”legado” o meu sistema de som.

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i did'it, but now don't work apple music service.

Why?I have disconnected the service but now it no longer reconnects. He always says "service unavailable"

Try a reboot of your router, followed by a reboot of your speakers. If that doesn’t fix it, log in to your Sonos account here and check to ensure that your country location is specified. Sonos uses this as a pre-filter to determine which services are shown to you. Less obvious is the fact that a service won’t show up if, at the moment you open that page, the service’s server is down. It’s always worth waiting 10 minutes and trying again.

Finally, if you’re still having the issue, contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

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Try a reboot of your router, followed by a reboot of your speakers. If that doesn’t fix it, log in to your Sonos account here and check to ensure that your country location is specified. Sonos uses this as a pre-filter to determine which services are shown to you. Less obvious is the fact that a service won’t show up if, at the moment you open that page, the service’s server is down. It’s always worth waiting 10 minutes and trying again.

Finally, if you’re still having the issue, contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7. 

Thanks Bruce! now work fine 😊 

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Did you change the network modes drastically in this release? I have a 12 zone Sonos system, all current generation hardware, 6 nodes are wired and the other 6 are wireless using SonosNet. This has all been working fine. The last few days I started having severe problems on my home network (dropped packets, dhcp problems, etc) that feels like something has looped the network (spanning tree problems).

When I dug into it, I noticed that (a) all my Sonos zones are acting flaky (app on my phone intermittently can connect or not, doesn’t see all Sonos zones, and app on my computer fails to update), and (b) Sonos software 11.0 recently released. So I figured maybe this was the culprit, unplugged all the Sonos units from my home network, and all the problems went away - the rest of my network is acting flawlessly.

Of course at this point I don’t have any Sonos units reachable. Then I plugged exactly one of them back into the wired network, 10 of the 12 came online correctly, 1 said it still needed the 11.0 update so I applied it and that worked fine, 1 was missing so I moved it to a place with better wireless connectivity (this was one of the ones I prefer to wire to ethernet), it booted to a blinking white light, I left it alone for a few minutes and it eventually appeared on the network running 11.0.

At this point the Sonos system was performing correctly except I’d prefer to have the zones that can reach an Ethernet port, using Ethernet instead of wireless, but this is fine for now. But about 2 hours later, I checked again and 11 of the zones had fallen out of the app -- the only one reachable is the one wired into Ethernet. Since then, I’ve checked a few more times and zones keep coming and going unpredictably - sometimes the app says it can’t detect Sonos on my network at all, right now it can see 8/12 zones, and so on.

I think at this point I'd be better off using wireless client mode than SonosNet which used to work great, but I need to get all the nodes online at once to switch them to wireless mode.

(BTW while troubleshooting all this, I did reboot my router and all the Sonos devices.)

Summary: my 12-zone system was working great under 10.6 and prior software releases, the 11.0 update seems to have introduced severe problems that broke basic Sonos functionality, Sonos updates to the software on both computers and some of the Sonos hardware, and functionality affecting non-Sonos machines on my network too.

 

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I may be going mad but there seems to be a big improvement in sound quality with this release. I’ve changed nothing else system sounds so much better, especially the bass quality. Less boomy and more punchy. 
 

Did you change the network modes drastically in this release? I have a 12 zone Sonos system, all current generation hardware, 6 nodes are wired and the other 6 are wireless using SonosNet. This has all been working fine. The last few days I started having severe problems on my home network (dropped packets, dhcp problems, etc) that feels like something has looped the network (spanning tree problems).

When I dug into it, I noticed that (a) all my Sonos zones are acting flaky (app on my phone intermittently can connect or not, doesn’t see all Sonos zones, and app on my computer fails to update), and (b) Sonos software 11.0 recently released. So I figured maybe this was the culprit, unplugged all the Sonos units from my home network, and all the problems went away - the rest of my network is acting flawlessly.

Of course at this point I don’t have any Sonos units reachable. Then I plugged exactly one of them back into the wired network, 10 of the 12 came online correctly, 1 said it still needed the 11.0 update so I applied it and that worked fine, 1 was missing so I moved it to a place with better wireless connectivity (this was one of the ones I prefer to wire to ethernet), it booted to a blinking white light, I left it alone for a few minutes and it eventually appeared on the network running 11.0.

At this point the Sonos system was performing correctly except I’d prefer to have the zones that can reach an Ethernet port, using Ethernet instead of wireless, but this is fine for now. But about 2 hours later, I checked again and 11 of the zones had fallen out of the app -- the only one reachable is the one wired into Ethernet. Since then, I’ve checked a few more times and zones keep coming and going unpredictably - sometimes the app says it can’t detect Sonos on my network at all, right now it can see 8/12 zones, and so on.

I think at this point I'd be better off using wireless client mode than SonosNet which used to work great, but I need to get all the nodes online at once to switch them to wireless mode.

(BTW while troubleshooting all this, I did reboot my router and all the Sonos devices.)

Summary: my 12-zone system was working great under 10.6 and prior software releases, the 11.0 update seems to have introduced severe problems that broke basic Sonos functionality, Sonos updates to the software on both computers and some of the Sonos hardware, and functionality affecting non-Sonos machines on my network too.

 

 

This update detrimentally affected my system as well. iOS app very slow to load. Screen song playing is out of sync with what’s actually playing.  Sound breakup when using multiple speakers in a group. I wish I had not updated.

 

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The original mesh networking (SonosNet) seems entirely broken in this release for me. I moved my system over to wireless client mode and it’s working much better. I learned about mixed mode (first move the entire system to wireless client mode and make sure it works, then for any device within reach of ethernet, plug it into ethernet and disable WiFi in the system settings for that specific device, then make sure you have WM=0 for only the devices plugged into ethernet and WM=1 for remaining devices in the system details), and that also appears to be working fine. But the automatic mesh was working great for me before 11.0, so something significant must have changed.

@metamatt, SonosNet is still working fine for me. A reboot of ‘router → wired Sonos components → wireless Sonos components’ (in that order) helps flushing out duplicate IP addresses or other hiccups that might occur after a firmware update. Your system is running in a so called forced LAN/WLAN mixed mode now. Monitor the system’s behavior closely.

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Updating my Windows controller I am greeted with this. Given what I am reading above not really inclined to try again until a point release is out.

 

 

Updating my Windows controller I am greeted with this. Given what I am reading above not really inclined to try again until a point release is out.

Whenever I have personally seen this kind of failed-update issue, I have removed/uninstalled the Sonos controller software and downloaded it again from HERE and done a fresh install.

During setup I choose the option to “Connect to an Existing Sonos System” … that has always worked for me.

I may be going mad but there seems to be a big improvement in sound quality with this release. I’ve changed nothing else system sounds so much better, especially the bass quality. Less boomy and more punchy. 
 

Same for me, bass finally not so boomy. I had ideas to sell my Play 5gen2 but now is  better. 

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Since when my Play:5 is not recognized anymore… Trying to connect it again without any succes…. Need help. 

Open up a new thread in the ‘Ask a Question’ area, with more details, and I’m sure someone can help.

Since when my Play:5 is not recognized anymore… Trying to connect it again without any succes…. Need help. 

Perhaps try cabling your speaker to your router and see if it re-appears in the Sonos App and then check for any updates.

Then goto “Settings/System/Network/Wireless Setup” and re-enter your WiFi’s 2.4ghz credentials (case sensitive).

Next, see if the speaker drops connection when you remove the Ethernet cable from the router. If the connection does drop, then cable the device back again and wait for it to reappear in th3 App and then submit a Sonos Diagnostic report and post the reference back here.

Then it’s a case of wait and see if a Staff member here sees your post and can check that report for you. If you don’t hear from staff in the next 24 hours, or you don’t wish to wait, then perhaps contact Sonos Customer Care 24/7 via the link below:

Sonos Customer Care

Hope that helps.👍

Open up a new thread in the ‘Ask a Question’ area, with more details, and I’m sure someone can help.

 

They already did.

https://en.community.sonos.com/troubleshooting-228999/play-5-first-gen-and-sonos-controller-11-6838100

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Firstly, thanks for your answer. 

I tried to connect my play 5 directly to my router, nothing happened. 
I can’t see the speaker connected through the router interface…….

Tired. 

 

Thanks, Smilja. I guess they just didn’t like the answer from one parent, so decided to see if they could get a different answer from the other parent. 

I just updated to Sonos 11.  My system is only a bridge to my living room and has been working just fine until the update.  The update completed fine and all looks fine on the PC.  But the bridge reports to the app on phone “unable to connect to “ and the PC reference like “//COMPUTER/FLAC”.  It is a Windows 10 system.

It does get a stream from Amazon Music and gets radio, but fails to connect to my library.

I have powered off and on both the bridge and the Sonos connection box.

Where do I go now?

Further on my Sonos 11 upgrade problem.  I followed troubleshooting going to Kaspersky Firewall on the PC and there is no Sonos network defined now!

How do I get it back?

Further on my Sonos 11 upgrade problem.  I followed troubleshooting going to Kaspersky Firewall on the PC and there is no Sonos network defined now!

How do I get it back?

See if this link assists.…

Configuring your firewall to work with Sonos

 

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