Over the next few months and continuing later through the year, we’re going to make some exciting changes to how we make Customer Care available for help.
More than ever, Sonos owners choose to contact us online for help and have asked us for more easy online options. We’ve listened. Soon, we’ll be re-focusing more of our team and resources to provide additional online support, in an effort to get you the help you need as quickly and easily as possible.
In order to accommodate this shift, we’ll be reducing phone support on weekends starting on October 1st - our new hours for help via the phone will be Monday - Friday 10AM EST to 9PM EST in the US. Other regions (like Europe) will see an adjustment in hours later this year, and we’ll make a follow up post when that happens. We’ll continue to be available over the weekend online via email, this community, and via @SonosSupport on Twitter (and there will even more people ready to help starting that Saturday).
We’ll have some additional news to share about how we make Customer Care available to you around the clock over the next year, and we’ll have extended hours around the holiday season for everyone lucky enough to get Sonos as a gift this year.
Thanks for your support,
Director of Customer Care Operations