Hi everyone, the title says it all.
There's an issue playing Deezer music on Sonos in the UK for people using the VirginMedia Internet Service Provider. It started up a couple days ago, and recently it's been getting more regular. We're working with both Virgin and Deezer on this one to track down where the issue is cropping up and to get it resolved.
In the meantime, if you are a subscriber of Deezer and are having trouble playing music on Sonos and a subscriber to Virgin, this is likely the cause. If you aren't in the UK, or not a subscriber of VirginMedia, this won't be affecting you and any trouble playing Deezer music is going to be caused by something else. If that's the case, feel free to make a new thread here and let us know what's going on. You can also include a diagnostic number
from your Sonos system.
We'll update this thread when it's been resolved.
Thanks for your patience!