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MLB.com GameDay Audio & Sonos


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Rough Rider wrote:

jgatie wrote:

Looks like the Commissioner was wrong. ;)



The “testing” explanation makes no sense, as you point out. This is about how much money Sonos is willing to pay MLB, I suspect.



No. Sonos has no financial relationships with any of their services.
With this issue and the pathetic implementation of Alexa into the system. I guarantee we have new ownership of Sonos because a company that never had issues is now a pathetic-suficant that no longer cares about their customers.

"Cant get MLB, call MLB" is not the Sonos that I have known for 10 years.

"Alexa really doesn't work well, well try another device"

Sonos will be out of business or bought within 2 years. It's sad to see the great companies change like this. Bad management.

Bummed.
I also listen to WFAN Yankee broadcast with Sonos. Nothing better than doing yard work with John Sterling! After reading this thread I will try to login to XM Radio. I get all games there and they also have "Internet Channels" for local and away feeds. I will try that!
I recently purchased two Sonos play one units without being aware of the MLB at bat issue. Listening to baseball on them was one of the primary reasons for their purchases. After reading through this entire thread it seems there is a lot of animosity towards the MLB. But to be honest it seems like most of the fault here lies on Sonos. The MLB is a multi billion dollar organization I honestly feel like their streaming app is one of the best sports apps in the game. It makes little sense for them to ensure that every smart speaker is compatible. So if Sonos values the community of MLB audio listeners then it would be wise for them to invest the money to make sure the Sonos product works with MLB. In my opinion the responsibility lies with Sonos not with the MLB. As a number of the service calls MLB customer service reps consistently refer customers to a list of supported devices. This speaks to the fact that the smart speaker marketplace is currently a crowded one. The MLB has no incentive to make sure that it works with Sonos when there are other similarly priced similar quality smart speakers available to the general listening audience. From my perspective if MLB at bat does not work with Sonos then Sonos is not a product that will work for me and I will be investigating other options. If Sonos chooses to fix the issue then I will consider the play one or other options from Sonos in the future.

This is the best analogy I can think of for an issue like this. A company invents a brand new beer bottle opener. It really is the best beer bottle opener if there’s ever been invented everyone loves the beer bottle opener and scrambles together when it has new features no one even thought of before. A few years after its invention Budweiser changes the way it caps it’s beers. Unfortunately that brand new amazing beer bottle opener no longer opens Budweiser beers. Customers of the beer bottle opener get upset they send angry letters to Budweiser demanding that the Budweiser beer is the open with the awesome beer bottle opening invention. Budweiser does not care. What needs to happen in the situation? Simple the company who makes the beer bottle opener needs to change the design.
I had a lead tech from MLB AtBat finally call me after multiple emails and calls in. He admitted the issue exist not with Sonos but with AtBat. MLB changed AtBat's streaming tech from flash to html which prevented it from working on Sonos systems. Eventually MLB will be looking into Atbat working on Sonos but right now as he said it, they have so many other fires to put out with atbat due to the tech issues that have arisen by this change to html streaming that its going to be a while till they can address the Sonos play issue.
Thanks for contributing that info. It’s extremely frustrating that Sonos didn’t simply say that at the outset. And hard to believe that someone at Sonos can’t translate the feed into something usable given their resources. Sonos hopes to go public soon at a multi-billion dollar valuation, by the way. The new language on Sonos’ Game Day Audio says no dice the rest of this season.

Not happy.
Rough Rider wrote:

Thanks for contributing that info. It’s extremely frustrating that Sonos didn’t simply say that at the outset. And hard to believe that someone at Sonos can’t translate the feed into something usable given their resources. Sonos hopes to go public soon at a multi-billion dollar valuation, by the way. The new language on Sonos’ Game Day Audio says no dice the rest of this season.

Not happy.



Sonos has a long history of never throwing a streaming partner under the bus. A wise business move by any account. But don't let that stop you from somehow inferring Sonos is to blame even after MLB Atbat just came out and admitted it was their fault.
Wise business indeed since Sonos depends on content providers for its existence and has zero leverage over them. What consumer businesses do is solve problems for their customers. Sonos' responses remind me of the cable company, not a customer-centric business such as Amazon or Apple.
Rough Rider wrote:

Wise business indeed since Sonos depends on content providers for its existence and has zero leverage over them. What consumer businesses do is solve problems for their customers. Sonos' responses remind me of the cable company, not a customer-centric business such as Amazon or Apple.



Exactly what can Sonos do? The MLB tech came right out and admitted that working with Sonos to solve this problem is not their priority at this time. Should Sonos storm MLB headquarters and make them work on it at gunpoint?
jgatie wrote:

Rough Rider wrote:

Wise business indeed since Sonos depends on content providers for its existence and has zero leverage over them. What consumer businesses do is solve problems for their customers. Sonos' responses remind me of the cable company, not a customer-centric business such as Amazon or Apple.



Exactly what can Sonos do? The MLB tech came right out and admitted that working with Sonos to solve this problem is not their priority at this time. Should Sonos storm MLB headquarters and make them work on it at gunpoint?



I don’t think the MLB ever said that their streams COULD NOT work with Sonos, they simply said they were not the ones responsible for making the changes. I don’t think the MLB sees this as a “problem” they changed the streaming format, my understanding is that their is no reason technically speaking that Sonos could not also make changes / updates to their stream formatting to accommodate the new MLB format - however they choose not to. Again the onus is on Sonos to make the change.

I have about two weeks left with my Play:1 units. At this point while I love the sound quality I expect they will be returned. I may end up considering upgrading to purchase a unit that can handle Airplay 2 streams - or I may go with $40 echo dots - given that I can get four of those for the price of a single Play:1 that is likely the direction I will go.
Paul H. wrote:



I don’t think the MLB ever said that their streams COULD NOT work with Sonos, they simply said they were not the ones responsible for making the changes. I don’t think the MLB sees this as a “problem” they changed the streaming format, my understanding is that their is no reason technically speaking that Sonos could not also make changes / updates to their stream formatting to accommodate the new MLB format - however they choose not to. Again the onus is on Sonos to make the change.

I have about two weeks left with my Play:1 units. At this point while I love the sound quality I expect they will be returned. I may end up considering upgrading to purchase a unit that can handle Airplay 2 streams - or I may go with $40 echo dots - given that I can get four of those for the price of a single Play:1 that is likely the direction I will go.



That's what you got from:

He admitted the issue exist not with Sonos but with AtBat. MLB changed AtBat's streaming tech from flash to html which prevented it from working on Sonos systems. Eventually MLB will be looking into Atbat working on Sonos



If so, I suggest you are viewing the statements from MLB AtBat through a very biased set off glasses. The MLB AtBat tech stated unequivocally that the issue is not with Sonos, and that they will look into getting their streams working on Sonos, but it is not a priority right now. How that becomes in your mind Sonos fault, I'll never know. It's quite obvious from their statement that Sonos cannot make changes without their help and/or approval, and they are not in a position to work with Sonos right now.

I've seen a lot of posters over the years who default to blaming Sonos when who to blame is unclear, but this is the very first time I've seen one blame Sonos when the other part actually says it is their fault. :8

Lastly, if you are willing to give up the sound quality of a Play:1 for a tinny sounding Echo Dot, I suggest you are not Sonos' intended market and would do well to move on.
jgatie wrote:

Paul H. wrote:



I don’t think the MLB ever said that their streams COULD NOT work with Sonos, they simply said they were not the ones responsible for making the changes. I don’t think the MLB sees this as a “problem” they changed the streaming format, my understanding is that their is no reason technically speaking that Sonos could not also make changes / updates to their stream formatting to accommodate the new MLB format - however they choose not to. Again the onus is on Sonos to make the change.

I have about two weeks left with my Play:1 units. At this point while I love the sound quality I expect they will be returned. I may end up considering upgrading to purchase a unit that can handle Airplay 2 streams - or I may go with $40 echo dots - given that I can get four of those for the price of a single Play:1 that is likely the direction I will go.



That's what you got from:

He admitted the issue exist not with Sonos but with AtBat. MLB changed AtBat's streaming tech from flash to html which prevented it from working on Sonos systems. Eventually MLB will be looking into Atbat working on Sonos



If so, I suggest you are viewing the statements from MLB AtBat through a very biased set off glasses. The MLB AtBat tech stated unequivocally that the issue is not with Sonos, and that they will look into getting their streams working on Sonos, but it is not a priority right now. How that becomes Sonos' fault in your mind Sonos fault, I'll never know. It's quite obvious from their statement that Sonos cannot make changes without their help and/or approval, and they are not in a position to work with Sonos right now.

I've seen a lot of posters over the years who default to blaming Sonos when who to blame is unclear, but this is the very first time I've seen one blame Sonos when the other part actually says it is their fault. :8

Lastly, if you are willing to give up the sound quality of a Play:1 for a tinny sounding Echo Dot, I suggest you are not Sonos' intended market and would do well to move on.



I don’t want to completely rabbit hole this thread but the thing of it is I am exactly the “intended market” I care about sound quality but only to the extent that I can play what I would like to play. Sonos is operating in an increasingly competitive marketplace and as yet do not seem to have the desire to make changes to compete. Yes the dot has bad audio but I can buy two and connect one to my whole house amp that has nice in-wall speakers for a fraction of the price.
The tech who made that statement does not speak for MLB Digital Media; he speaks for his boss. Lay off the snark.

Bottom line for me is if Sonos can’t provide the same content as a struggling terrestrial radio station, they’ve got a problem.
Note that in your analogy, Sonos is the radio player, not the radio station. They carry other people's content, they don't provide content themselves.
It sure feels like a sign that points to the end of Sonos. Just wait until Spotify and Pandora drop off.
Userlevel 7
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AS of this week - They have added it into the Sonos Amazon Alexa skill so if you have Alexa it will now send to MLB to Sonos. So much for their demise.

MLB is at fault here - they messed up their support and have been slow to re-authorize their various methods.

Saying Spotify and Pandora will drop off is just trying to irresponsibly stir up people.
Userlevel 6
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Hello everyone! Glad to share some good news regarding MLB, Sonos, and Alexa.

Just as Chris shared, the team has been hard at work to bring full support to 20 of the most requested audio skills for Amazon Alexa on Sonos One. One of these supported Alexa skills is MLB At-Bat. This means that if you have a Sonos One, you can use your MLB At-Bat account to bring all the baseball action to your Sonos system this season.

Should we get any more information on how else to enjoy MLB on Sonos, I will be certain to reach out here.
Userlevel 7
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I would assume the Sonos skill will also do the same to other Sonos units.
I have no problem Playing MLB games using my Sonos One. You have to use the Alexa skill. So I say "Alexa, open MLB". It then asks "Which team do you want to listen to?". Then I can link that zone to any other zone in my house. You'd have to make sure MLB skill is enabled in your Alexa settings, NOT your Sonos music services.

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