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Meet Arc, Brilliant sound for your TV

Meet Arc, Brilliant sound for your TV

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Checking the reviews and excited for mine to arrive. For now, my setup will include 2x Play 1 and a Sub, and be set up as 

PS4/Apple TV → HDMI splitter w/ optical audio extraction to Arc → projector

Then if our magical eARC device ever exists, it’ll be 

PS5 (by then!)/Apple TV → [the magic dongle] → projector

So when I get it, I’ll be setting my PS4/ATV to output 5.1 and no matter what the audio content I receive is, I’ll get 5.1. Right? I’m doing this now as a test with my home cinema AVR, and DTS content works fine, no silence, because the devices are re-encoding the DTS before output.

Then in future, I’ll be setting them to output LPCM (after the Arc update), and I’ll hopefully get the full experience, including Atmos, and even DTS won’t be a problem? Given that the only device I can imagine running DTS content through ever again (my Apple TV) supports LPCM out, I should be set for the foreseeable future with this setup?

I saw this on another thread from @Rpmartinez1987 so hopefully the missing piece of the puzzle appears at some point soon.

Last night I contacted HDfury about the vertex2 to see if it would allow me to send an AppleTV signal to an Epson 5050ub projector while At the same time sending Dolby Atmos from the Apple TV to the Sonos arc…

their tech support said:  

No there is no solution in the world for Sonos currently, we will have one by the end of the year.

 

Finally, as a projector owner (all my AV sources are external to my display, and always will be) do I have any reason to expect lip-sync issues based on either of the above scenarios (obviously taking something of a leap of faith on the capabilities of whatever eARC audio extractor we end up with)?

 

Update: Ooh, my credit card just got charged for my order as I posted this!

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Mine has been showing as ‘processing’ since last Saturday when my card was charged (payment pending). Still no sign of shipping though. 
 

i guess they will be shipping them out on Monday for Wednesday delivery. That’s what I’m telling myself anyway. 

Danish tester on REC.dk confirme that Atmos workes with appletv and lg oled c8. He testet iTunes, Netflix and Disney and all workes. 

Just got my shipping notice.  Will be delivered Monday, 8 Jun.  Ordered it on 6 May.

 

Can’t Wait!!

Then all you’ll need is the software that can run it!

Userlevel 6
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Well, after reading 10 reviews, 20 pages of this thread, and countless articles about ARC/eARC, I just placed an order for the Arc. My first Sonos. If it works as intended, it will be pretty much everything I could want in a soundbar which is why I’m willing to take the plunge.

Unfortunately I have no idea if I’ll actually be able to get Atmos out of it because like so many of you I don’t have a TV with eARC AND I use an Apple TV 4K as my streaming box of choice. 

My TV is a Vizio E70-F3 and I’ll make sure do report back here as to the results so that other Vizio owners can have additional data. 

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Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

Userlevel 1
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Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

Lucky you , I placed mine on 5/23 and the order status still shows back ordered and no charge to my cc either. I had mine ordered in white so not sure if that’s causing the delay . This will be my 1st entry to sonos from Bose family .

Userlevel 1
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Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

Lucky you , I placed mine on 5/23 and the order status still shows back ordered and no charge to my cc either. I had mine ordered in white so not sure if that’s causing the delay . This will be my 1st entry to sonos from Bose family .

It looks like the Sonos has delayed their shipment of Sonos Arc ( white ) to July 6th to amazon & best buy distributors - as I see those dates on Amazon & Best-buy website in USA . Can a sonos staff clarify what happens to order placed on sonos website @Ryan S  ? 

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Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

@MikeRunner - Did you just order Arc or the whole surround bundle? Black or white? I ordered White 5.1.2 surround bundle with Arc, Sub & One SL on 5/10 and no update yet. Order still shows Backorder.

@Ryan S - are the white Arc shipments delayed?

Badge +1

Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

@MikeRunner - Did you just order Arc or the whole surround bundle? Black or white? I ordered White 5.1.2 surround bundle with Arc, Sub & One SL on 5/10 and no update yet. Order still shows Backorder.

@Ryan S - are the white Arc shipments delayed?

 

My bad for not posting more details earlier, as I only ordered 1 black Arc on 28 May as my typo above incorrectly said the order was placed on 27 May.

Being late Sun. now here in the US something tells me Ryan will stop by Mon. to address anyone’s issues/concerns raised since his last post here Fri.

Badge +2

Checking the reviews and excited for mine to arrive. For now, my setup will include 2x Play 1 and a Sub, and be set up as 

PS4/Apple TV → HDMI splitter w/ optical audio extraction to Arc → projector

Then if our magical eARC device ever exists, it’ll be 

PS5 (by then!)/Apple TV → [the magic dongle] → projector

So when I get it, I’ll be setting my PS4/ATV to output 5.1 and no matter what the audio content I receive is, I’ll get 5.1. Right? I’m doing this now as a test with my home cinema AVR, and DTS content works fine, no silence, because the devices are re-encoding the DTS before output.

Then in future, I’ll be setting them to output LPCM (after the Arc update), and I’ll hopefully get the full experience, including Atmos, and even DTS won’t be a problem? Given that the only device I can imagine running DTS content through ever again (my Apple TV) supports LPCM out, I should be set for the foreseeable future with this setup?

I saw this on another thread from @Rpmartinez1987 so hopefully the missing piece of the puzzle appears at some point soon.

Last night I contacted HDfury about the vertex2 to see if it would allow me to send an AppleTV signal to an Epson 5050ub projector while At the same time sending Dolby Atmos from the Apple TV to the Sonos arc…

their tech support said:  

No there is no solution in the world for Sonos currently, we will have one by the end of the year.

 

Finally, as a projector owner (all my AV sources are external to my display, and always will be) do I have any reason to expect lip-sync issues based on either of the above scenarios (obviously taking something of a leap of faith on the capabilities of whatever eARC audio extractor we end up with)?

 

Update: Ooh, my credit card just got charged for my order as I posted this!

Bumping just in case any of our community Arc/eARC experts have any time to comment on this...

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Anyone had a shipping email yet ? Was hoping these were going to arrive by Wednesday. 

Userlevel 7
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Received an email from my CC issuer that my card was charged today (6/7 w/ order placed 5/27) & my order status is now dispatch acknowledged > processing. Per Ryan the FedEx tr. #’s will be sent to us the day they ship, so *hopefully* a delivery sometime this week. 

@MikeRunner - Did you just order Arc or the whole surround bundle? Black or white? I ordered White 5.1.2 surround bundle with Arc, Sub & One SL on 5/10 and no update yet. Order still shows Backorder.

@Ryan S - are the white Arc shipments delayed?

 

My bad for not posting more details earlier, as I only ordered 1 black Arc on 28 May as my typo above incorrectly said the order was placed on 27 May.

Being late Sun. now here in the US something tells me Ryan will stop by Mon. to address anyone’s issues/concerns raised since his last post here Fri.

Morning folks! :) 

 

We’re working hard to get all pre-orders out as soon as possible. Hardware allocation is a bit distant from my world, so forgive me for being a bit vague. A certain amount of units are sent to stores and distributors, we keep a chunk, and preorders are filled out of that chunk before sales on sonos.com after launch. If we run out of a color or have more pre-orders than are currently available, we’ll fulfill those orders ASAP. I don’t know the numbers, but it’s possible that one color was more popular than the other, or more people ordered one of the colors than expected and we ran out. The production lines are hard at work making sure we can being Arcs to everyone asking for them as quickly as possible (while making sure they’re being made right).

 

The orders are charged when the unit ships out, so if you’ve got a credit charge, the unit should be heading your way already.

Userlevel 3
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“The orders are charged when the unit ships out, so if you’ve got a credit charge, the unit should be heading your way already.”

Thanks Ryan.

My account was charged 6 days ago, which got me very excited, but the charge has remained ‘pending’ ever since then. Usually when I have a pending charge it clears in a couple days. I have never had a charge remain pending for week. 

But this does lead to the obvious question. Is the unit “heading my way already”, or sitting in queue waiting for my charge to clear on your end? I don’t really understand where my order sits right now. I believe there are other people up-thread with similar circumstances.

 

I never thought I’d say this but… take my money, please!

Userlevel 4
Badge +6

“The orders are charged when the unit ships out, so if you’ve got a credit charge, the unit should be heading your way already.”

Thanks Ryan.

My account was charged 6 days ago, which got me very excited, but the charge has remained ‘pending’ ever since then. Usually when I have a pending charge it clears in a couple days. I have never had a charge remain pending for week. 

But this does lead to the obvious question. Is the unit “heading my way already”, or sitting in queue waiting for my charge to clear on your end? I don’t really understand where my order sits right now. I believe there are other people up-thread with similar circumstances.

 

I never thought I’d say this but… take my money, please!

Exactly the same here. It’s been showing as pending for over a week now. Worst of all is that I’ve sold my beam so I’m wit hound surround sound until the arc gets here. 

Userlevel 1
Badge +2

“The orders are charged when the unit ships out, so if you’ve got a credit charge, the unit should be heading your way already.”

Thanks Ryan.

My account was charged 6 days ago, which got me very excited, but the charge has remained ‘pending’ ever since then. Usually when I have a pending charge it clears in a couple days. I have never had a charge remain pending for week. 

But this does lead to the obvious question. Is the unit “heading my way already”, or sitting in queue waiting for my charge to clear on your end? I don’t really understand where my order sits right now. I believe there are other people up-thread with similar circumstances.

 

I never thought I’d say this but… take my money, please!

Exactly the same here. It’s been showing as pending for over a week now. Worst of all is that I’ve sold my beam so I’m wit hound surround sound until the arc gets here. 

Mine still says back ordered since 5/23 - and in same situation without any sound system for my tv. Please charge my account and ship my arc 😊 

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Will there be audio drop out issues as there was with the Playbar on older Samsung TV’s?

 

This thread was closed without a true resolution.

https://en.community.sonos.com/home-theater-228993/samsung-js-ju-model-tvs-audio-issue-with-playbar-6736004

 

Will the same issues persist with the ARC. Alot of money to upgrade to a product that will give me the same issues. I have been struggling with the playbar with my JS8500 TV since I got it. 

Userlevel 3
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Will there be audio drop out issues as there was with the Playbar on older Samsung TV’s?

This thread was closed without a true resolution.

https://en.community.sonos.com/home-theater-228993/samsung-js-ju-model-tvs-audio-issue-with-playbar-6736004

Will the same issues persist with the ARC. Alot of money to upgrade to a product that will give me the same issues. I have been struggling with the playbar with my JS8500 TV since I got it. 

 

SONOS ARC doesn’t have an optical input. Its strictly HDMI. Its optimally designed for top-of-the-line eARC HDMI, which has only started to trickle into the TV market in the past 18 months or so. Your TV would not be well served by this soundbar and you’d probably want to upgrade. 

Badge +1

Will there be audio drop out issues as there was with the Playbar on older Samsung TV’s?

This thread was closed without a true resolution.

https://en.community.sonos.com/home-theater-228993/samsung-js-ju-model-tvs-audio-issue-with-playbar-6736004

Will the same issues persist with the ARC. Alot of money to upgrade to a product that will give me the same issues. I have been struggling with the playbar with my JS8500 TV since I got it. 

 

SONOS ARC doesn’t have an optical input. Its strictly HDMI. Its optimally designed for top-of-the-line eARC HDMI, which has only started to trickle into the TV market in the past 18 months or so. Your TV would not be well served by this soundbar and you’d probably want to upgrade. 

 

Thank you for the reply, my TV does have an ARC output but apart from that the Arc does have an HDMI to optical converter and would be fully compatible with 5.1 for now. I can upgrade the TV later. Thank you for your input but I would still like an answer to my original question from the admins if they have it.

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Just had my shipping confirmation. Woohoo. Best order the TV now. 

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Ordered my ark on 27/05 It’s been showing pending for a week. Just had email from Sonos saying it’s been shipped. I ordered the black one and in the Uk. Hope this helps

Userlevel 7
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Will there be audio drop out issues as there was with the Playbar on older Samsung TV’s?

This thread was closed without a true resolution.

https://en.community.sonos.com/home-theater-228993/samsung-js-ju-model-tvs-audio-issue-with-playbar-6736004

Will the same issues persist with the ARC. Alot of money to upgrade to a product that will give me the same issues. I have been struggling with the playbar with my JS8500 TV since I got it. 

 

SONOS ARC doesn’t have an optical input. Its strictly HDMI. Its optimally designed for top-of-the-line eARC HDMI, which has only started to trickle into the TV market in the past 18 months or so. Your TV would not be well served by this soundbar and you’d probably want to upgrade. 

 

Thank you for the reply, my TV does have an ARC output but apart from that the Arc does have an HDMI to optical converter and would be fully compatible with 5.1 for now. I can upgrade the TV later. Thank you for your input but I would still like an answer to my original question from the admins if they have it.

That issue was ultimately a problem the Samsung TVs had with processing HD video and audio at the same time, being unable to process and output Dolby Digital on optical without having stuttering issues. Switching the TV output to PCM fixed it, because it was less stressful on the TV. The issue was resolved with a software update on the TV, and then it came back after another TV update, and I believe as of a couple years ago it seemed resolved again. The internal ticket doesn’t have an official all clear posted in it, though it hasn’t had any new cases reported in the last 2 years on it. If you’re still having trouble, make sure you’ve gotten the latest firmware for the TV, and you may need to change the audio output settings.

The Sonos Arc is using HDMI with ARC, which has passthrough that should help TVs which would change up the functions the TV is being asked to provide. While I haven’t seen any similar issues with the Arc, if any come up we’ll be eager to investigate and try to resolve any that we can, as well as working with TV manufacturers when possible. If the speaker is getting audio that is cutting out from the source, there’s not much we can do on our end software-wise to fix that.

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The charge that was applied on Monday night remains 'pending' status in my bank account. I called my bank to see if there was a problem and they said Sonos' bank in the Netherlands hasn't fully completed the transaction on their end yet. 

 

The fine print on standard shipping says 1-2 days in Europe, excluding weekends, so hopefully that means it will ship today to hit the 10 June date. Crossing fingers. 

My status order just went from “back ordered” to “processing”. My Apple Card popped up as just charged, looks like we’re getting our Sonos ARC any day now. 🙂

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The charge that was applied on Monday night remains 'pending' status in my bank account. I called my bank to see if there was a problem and they said Sonos' bank in the Netherlands hasn't fully completed the transaction on their end yet. 

 

The fine print on standard shipping says 1-2 days in Europe, excluding weekends, so hopefully that means it will ship today to hit the 10 June date. Crossing fingers. 

My status order just went from “back ordered” to “processing”. My Apple Card popped up as just charged, looks like we’re getting our Sonos ARC any day now. 🙂

Is your order in USA ?