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Introducing S2, New App and OS for Sonos

Introducing S2, New App and OS for Sonos

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I’m 100% going to switch back to BOSE because of this horrible app. I don’t even know where to start with complaining. The SONOS managers apparently never heard of “if it’s not broken, don’t fix it”

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My system is starting to settle down with S2 after the last update, but what I don’t get is why the app is SO SLOW to load on either iOS or Fire devices.  iPads, iPhones, Fire HD, doesn’t matter, it just sits there spinning for a minute or so before the app will finally emerge.  S1 loaded instantly just like every single app on any devices we have in our household.  

 

Wishlist for S2:

  1. Give us control over the new and awful app colors.
  2. Make app loading more responsive.
  3. GET HD streaming services up and running... sure we can play from our server libraries, but that’s not what I/we thought S2 was going to deliver.
  4. I know times are tough all round, but contracting-out your once stellar support to off-shore-third party/contracted support companies is just hurting your brand and is so frustrating for users/customers.  
  5. Please respond to at least a few of the hundreds of Apple App Store complaints/reviews on S2, it makes your company look AWOL for not even attempting to address the hordes of disappointed users/customers.  

Worst update ever

 

I stupidly updated my system to the new software and the new S2 app. It worked for a few days but now I can’t stream any music, radio etc. 

 

Will this be fixed at some point hopefully soon? People are not exactly giving great reviews on the various forums and app stores at the moment. Stupid way to kill an otherwise nice system 


 

If it worked at first, and stopped after a few days, I would check your router/wifi environment rather than blame the app. I suspect IP address conflicts, which can be resolved by powering down all speakers and router. Reboot router and wait for it to fully restart. Then power up speakers one at a time, letting each fully restart before powering the next. 

Worst update ever

 

I stupidly updated my system to the new software and the new S2 app. It worked for a few days but now I can’t stream any music, radio etc. 

 

Will this be fixed at some point hopefully soon? People are not exactly giving great reviews on the various forums and app stores at the moment. Stupid way to kill an otherwise nice system 


 

If it worked at first, and stopped after a few days, I would check your router/wifi environment rather than blame the app. I suspect IP address conflicts, which can be resolved by powering down all speakers and router. Reboot router and wait for it to fully restart. Then power up speakers one at a time, letting each fully restart before powering the next. 

 

Thank you for the advice. It worked for approximately one day. Now the app rarely connects to anything and if it connects, it only lasts for a short while. Really a deal breaker especially since I had absolutely no issues with the old S1 app. Anyways, I’m sure they will prioritize this and get it fixed before the bad publicity spirals out of control....


Just an quick update… it still doesn’t work. I now regularly have to re-start my router and Sonos system to get anything from a few hours to a day of connectivity. Then I lose all connection to the Sonos system and have to repeat. Wonderful. 
 

Have anyone heard anything about when they will release a functional version of the software?

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I’ve not noticed any major problems on my system since loading the S2 version, except maybe the apps taking a little longer to load.

I would like to see a more configurable My Sonos screen on the app though. For me it’s virtually unusable and I can’t remember the last time I actually used that screen...

First of all I don’t want it to spin up my NAS drive to show my playlists every time I access that screen because during the day I mostly listen to tunein radio stations and so keep powering up the NAS drive is very annoying. I can’t remove my playlists from that screen because it’s the only place you can actually access them in the app.

Secondly the display of the radio stations is poorly implemented as it doesn’t show them all so I have to go through multiple menus to actually access my radio stations on the app.

The My Sonos screen is user configurable but only very slightly so I can’t change it to meet my requirements and so never use it. What a waste!

 

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Using the new app with a Samsung tablet. At the bottom of the screen there is a bar with details of another speaker in the household. How do I get rid of this?

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@fullerscopes Not sure what you mean by this. Can you post a print screen?

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This is what I mean.

 

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I think it might have sorted itself out. When I originally posted I was browsing in "Living Room" but "Kitchen" was at bottom of screen, which didn't make sense. Now it seems to be ok.

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You can choose a different speaker when you touch the four horizontal lines in de middle.

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Will the S1 app be updated in the future for new OSes for both computers and phones or is Sonos simply abandoning it?

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Why would they give us a choice now, only to abandon it later?

afraid i have the same issue as numerous others when i changed to the sonus 2 app tried everything no results so frustrating and cant use the sonus 1 app now

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Why would they give us a choice now, only to abandon it later?

Well, maybe to make the massive wave of critique fizzle out in the background and make it look like they care of so called “obsolete” speakers? I was planning to expand my system but now Sonos has lost my trust and I won’t be getting any more. I mean, who knows when they will make more speakers obsolete?

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They have stated to support speakers at least five years after production has stopped.…

Sonos has made s1 available for those with older devices, instead of following through with their harsh decision to stop support for legacy devices. Your statement shows a lot of trust....

Why would they give us a choice now, only to abandon it later?

Well, maybe to make the massive wave of critique fizzle out in the background and make it look like they care instead saying f*ck you to all users of so called “obsolete” speakers? I was planning to expand my system but now Sonos has lost my trust and I won’t be getting any more. I mean, who knows when they will make more speakers obsolete?

Never mind the minimum 5 year (post production) guarantee given by Sonos, I’m not aware of any sonos ‘player-model’ that doesn’t still play today… I think every ‘player-product’ the company has ever made for public release, can still be used for audio playback under either the S1 or S2 software system.
 

Some of those Sonos device models have been playing more than double and nearly treble that minimum guarantee period... and long may they continue.
 

Anyone who has lost trust with that type of ‘track record‘ is definitely out of touch with the ‘real world’ and with what Sonos have been (and are still) doing with all their main products.
 

I cannot think of any such similar hardware manufacturer that can boast such lasting support for each and every single type of computerised player.
 

Entirely contrary to the comment from ‘Swedish Dude’, whilst I do understand that things may not last forever, I will happily continue to buy more products from such a company. The track record for all Sonos players still speaks for itself and it certainly far exceeds my own personal expectations.

Will the S1 app be updated in the future for new OSes for both computers and phones or is Sonos simply abandoning it?

 

I think the that depends on what a  ‘new OS’ is.  Sonos has stated that they will provide bug fixes and security updates for S1 systems.  I don’t think that means that,  if a new S2 app is developed for Chrome, linux, or something like that, there will be a corresponding S1 app in the same OS.  I also don’t think it means that if there are significant changes to a currently supported OS that requires a redesign of the existing app, Sonos will do the dev work for S1.  Most new versions of OS are usually backward compatible.

 

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Seems identical to the old app.  What a lot of fuss over nothing 

I certainly expect greater deviation over time. In my past, every time there was a fundamental background change to software in my world, the engineering team always said ‘let us get it to the way it works now, before we start making changes’. 

I’ll be hanging on to S1 for as long as is physically possible. The reviews on the Android store with absolutely NO response from Sonos are horrifying. Many companies make mistakes when revising their ecosystem, but not to respond to the people that feed them makes them look contemptuous.

System was working fine, downloaded the S2 app and Now cannot connect anything and S1 now doesn’t recognise products that are plugged into router… not a great experience

System was working fine, downloaded the S2 app and Now cannot connect anything and S1 now doesn’t recognise products that are plugged into router… not a great experience

Sorry, but there is not anywhere near enough detail in your post to even make a suggestion, other than to perhaps try a network and device reboot.

If you can’t figure out how to undertake the update to S2, then you could perhaps detail your setup and what you did and what you have already tried, otherwise I can’t see anyone ‘remote’ being able to suggest where you may need to go next to get things working.
 

Plenty of folk here willing to assist, I’m sure, but you need to explain things in far greater detail, or maybe give Sonos a call.

Ken to be fair to the poster, he didn’t ask for assistance but was simply posting the experience he (and many, many others) has had in attempting to upgrade. The fact that he needs to resort to “folk here willing to assist” or giving Sonos a call indicates that Sonos should have made their update process a lot more straightforward than they have done.

Ken to be fair to the poster, he didn’t ask for assistance but was simply posting the experience he (and many, many others) has had in attempting to upgrade. The fact that he needs to resort to “folk here willing to assist” or giving Sonos a call indicates that Sonos should have made their update process a lot more straightforward than they have done.

I didn’t personally experience any issues updating to S2, nor did my son, son-in-law or his relatives either, so I was just thinking that I (or possibly others here) might just be able to assist that’s all.👍

 

I seem to have loads more connectivity issues since the new app, is it possibly connected to the app "upgrade"?  If so is an improvement coming?

Unlikely. There’s a significantly larger possibility that your issues are with the local network. You may want to open a new thread with details and perhaps a diagnostic, and someone may be able to assist you. 

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