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Introducing Move in Lunar White

Introducing Move in Lunar White
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Last September, we introduced Sonos Move, the durable, battery-powered smart speaker for outdoor and indoor listening. Today, we introduce a new color for Move: Lunar White. 

 

The hue represents months of research, formulating, and testing. It also exemplifies a key tenant of the Sonos experience—that all our products work together as part of a system not only technically but also aesthetically.

 

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If you’re new to Move, read all about it here and check out our blog post on the Making of Move. 

 

Pre-order today on Sonos.com for $399 US (€399 EUR), available in the Americas and China on June 30th, with worldwide availability starting July 7th.


29 replies

Thanks to staff for a response and detailed explanation. Very good outcome. Thanks again, excellent service, as usual.

Not sure how it works, do I ‘sell’ a Play 5 back and get a discount, with the Play 5 being the discount ?

So basically I send back a perfectly Play 5 for $0 dollars and get a 15% discount off the ‘Move” ?

Resellers are offering 15% discount as a walk in purchase, with no surrender of a Play 5 ?

Hopefully someone can explain in detail how this trade up actually works, lack of info unless I commit ??

Seems to me like you might be able to use their trade up program?

Looking to buy a “Move” now, missed the special intro pricing for existing owners.

Sadly Sonos site is dearer than local electronics retailer, Harvey Norman, or even JB Hi-Fi.

I would have expected some additional discount for existing owners in recognition of prior support and expenditure.

We have around 12 units installed around the house.

Userlevel 5
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More likely they made an intelligent decision so that the Move wouldn’t be used as a surround speaker, causing all sorts of trouble when it would be removed from the surround context, with issues in the software when suddenly one or both disappeared. 

But it may be a matter of perspective, you seem to assume the worst, I try to look for potential business reasons to make the choices they did. But as neither of us were in the room when the choice was taken, we just don’t know, do we?

 Edit nevermind

More likely they made an intelligent decision so that the Move wouldn’t be used as a surround speaker, causing all sorts of trouble when it would be removed from the surround context, with issues in the software when suddenly one or both disappeared. 

But it may be a matter of perspective, you seem to assume the worst, I try to look for potential business reasons to make the choices they did. But as neither of us were in the room when the choice was taken, we just don’t know, do we?

Userlevel 5
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The Move does not have an antenna that allows it to connect to SonosNet, so it always connects to your WiFi signal, hence the WM:1.

Thank you.

They cheaped out on $500 speaker 🤦‍♂️

Userlevel 2
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The Move does not have an antenna that allows it to connect to SonosNet, so it always connects to your WiFi signal, hence the WM:1.

Thank you.

The Move does not have an antenna that allows it to connect to SonosNet, so it always connects to your WiFi signal, hence the WM:1.

Userlevel 2
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Just picked up one of these.

Have set it up but it’s showing as WM=1, I assume that’s correct as it’s designed to be connected directly to my wi-fi rather than Sonosnet (WM=0)?

Overall impressed with the speaker, it looks good and sounds excellent. Quite a lot of bass too.

So far I’m getting about 5-6 hours on one charge.

Userlevel 7
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No, that is the issue.  From that supposedly fully powered down state it can still power on (according to Sonos, as the user does not see this event) and flatten very quickly.

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This battery update fixes the bug with standby mode ?

Please clarify what is the “bug with standby mode”? Thanks


Sonos are supposed to be looking into it but events of the last few months may have shifted that focus somewhat and I've not seen anything official for a while (but could easily have missed it as I don't come here often) but basically, even when fully powered down, they can switch themselves on (without you knowing) and the battery drains completely in a matter if days days.

Sonos did say a drain of some amount would be expected but even this was far, far higher than I would expect a completely powered off device to drain at. If I switch my tablet completely for a week, it may drop 1% over that time.  There are also instances where they refuse to power back up until docked again, even if plugged into a suitable charger.

They also appear very ‘picky” in the USB charger you use if not using the base unit.

Thanks for the clarification.  Until that bug is fixed, I am of the understanding that you can press the power button and hold it for 10 seconds and it switches off completely. I don’t think it can accidentally power on from that status.

Userlevel 7
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This battery update fixes the bug with standby mode ?

Please clarify what is the “bug with standby mode”? Thanks


Sonos are supposed to be looking into it but events of the last few months may have shifted that focus somewhat and I've not seen anything official for a while (but could easily have missed it as I don't come here often) but basically, even when fully powered down, they can switch themselves on (without you knowing) and the battery drains completely in a matter if days days.

Sonos did say a drain of some amount would be expected but even this was far, far higher than I would expect a completely powered off device to drain at. If I switch my tablet completely for a week, it may drop 1% over that time.  There are also instances where they refuse to power back up until docked again, even if plugged into a suitable charger.

They also appear very ‘picky” in the USB charger you use if not using the base unit.

Badge

This battery update fixes the bug with standby mode ?

Please clarify what is the “bug with standby mode”? Thanks

Userlevel 6
Badge +17

Hi @Fedele.

Welcome to the Sonos community and thank you for reaching out to us about your concern. We apologize for the inconvenience.

I would like to recommend calling our sales team directly as they may have the most appropriate answer to your inquiry.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

I pre-ordered this on June 16th and the order confirmation email said estimated delivery by June 30th. It’s now almost a week later and my order status is still “backordered”. Has anyone else had this issue? I saw some people on Reddit get theirs early, one person was supposed to get it by end of July and they got it around Father’s Day, yet mine still hasn’t shipped..

Yep I ordered an AMP and a Lunar White move both said delivery by July 17th. When I checked 2 weeks ago it then said “backordered” for both. I contacted support, they listened to me complain then said someone from sales would contact me right away. 
 

well now it’s July 22 and I haven’t heard from anyone. Tried calling and was left on hold for 1 hour before I hung up. 
 

then I got sent a survey about my experience lol…. really? 
 

As of today my lunar white move status is now “processing” but the AMP still says backordered. I’m extremely disappointed in SONOS as a company right now. A product like the AMP which has been in production longer than a year should not have backorder issues. 

 

quite sad. 

Userlevel 6
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Hi @Marauder2.

Thanks for the feedback. 

I would like to recommend calling them back to check out what happened to the request since we have no way of coordinating with the sales team since we have no information about the details of the transaction. I would also recommend asking for a live escalation since this is already causing a lot of delays and inconvenience on your end.

Please let me know if you still have further questions or concerns. We are always here to help.

Thanks,

Hi @Paul A ,

 

Thanks for the reply. I did contact support, waited on hold for an hour and they told me they would talk to their manager and email me, but I haven’t heard anything. At this point even if it ships early next week, it will be 2 weeks late.

 

Userlevel 6
Badge +17

Hi @Marauder2.

Welcome to the Sonos community and thanks for reaching out to us,

I would recommend calling our sales team for further assistance as they have all the details to your inquiry. 

Please do not hesitate to reach out if you still have further questions or concerns. We are always here to help out.

Thanks,

I pre-ordered this on June 16th and the order confirmation email said estimated delivery by June 30th. It’s now almost a week later and my order status is still “backordered”. Has anyone else had this issue? I saw some people on Reddit get theirs early, one person was supposed to get it by end of July and they got it around Father’s Day, yet mine still hasn’t shipped..

Userlevel 7
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It’s a lot more than selecting a different color 🙂 It’s about the paint and finish, not just the color of it. For a portable unit, there’s a lot that goes into it.

Userlevel 6
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@Ryan S

‘’The hue represents months of research ...’’

Really, to just change the colour of the case?

Hmm …

It does look nice, though.

This battery update fixes the bug with standby mode ?

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Now I’m thinking of returning my black one - a white one would probably be less likely to overheat at the beach or outside.

 

Userlevel 7
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Great product, I recently purchased 2x moves to enjoy all the time we’ve been spending in the garden during lockdown!

I read about increased battery life with the new S2 software. Has this software update already been pushed to existing devices or due following the availability of the new lunar white version?

Thanks

That was through a previous software update that’s been out for a little while. Move can now support up to 11 hours of continuous play time on battery.

 

When can we expect to see these available at retail locations? Will the lunar white be a part of any retail displays?  I’d love to see the difference between white and lunar white.

Starting on July 7th, you’ll start to see them showing up in retail locations. You could call a few local ones to see if they have both models on display to see the differences. 

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