Welcome to Announcements

Sonos and community news.

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Amazon Music Enhancements are here - Search Improvements and New Account Types

Great news everyone, there are some big improvements coming to Amazon Music on Sonos. Amazon is now offering a new tier of account service too which you can read about here. The new tier, Unlimited, i...

Resolved - Pandora Minor Outage- 70's Christmas Radio & 80's Christmas Radio stations (12/24/16)

Hello Everyone, Pandora on Sonos is currently experiencing a system-wide issue where clients are having issues streaming 70's Christmas Radio and 80's Christmas Radio stations. We're currently worki...

Beware of Fraudulent Sonos Auctions

We're advising everyone to use extra caution when considering purchasing Sonos from an auction site like ebay or craigslist to avoid scams this holiday season. Only buy from trusted resellers, make su...

New community designs now live

By now you’ve probably noticed that everything looks different. Don’t worry, it’s supposed to. We just launched a redesign of the community. The Community has been updated with the new look and feel...

Plex Now Available in Beta on Sonos

I’m pleased to announce that we’ve added Plex as a music service on Sonos, currently in beta. Plex is free media server software that allows you to stream your media from your computer (or NAS drive...

Sonos version 7.0 is now entering Public Beta for Android, Mac and Windows PCs

Sonos version 7.0 is now entering Public Beta for Android, Mac and Windows PCs. If you’re using an iOS device, it will still be able to control your system but the device will have limited functional...

Resolved: Napster Unable to Browse - 12/2/16

Hi everyone, Napster is currently experiencing a system-wide issue causing browsing errors. We’re in contact with Napster and are working to resolve the issue. Please stay here tuned for updates.

Important Changes for Slacker Users in Canada

For our Canadian customers, there are some important changes coming to Slacker accounts being used on Sonos. As of today, the Slacker experience on Sonos for free subscribers will be limited to a cert...

Sonos version 6.3 now available - update today

Hi Everyone, I’m excited to tell you that Sonos version 6.3 is being released today, June 21st. Open your Sonos Controller app and select Update Now. Once you’ve updated your system, make sure to al...

Some changes coming from Care...

Hi everyone, Over the next few months and continuing later through the year, we’re going to make some exciting changes to how we make Customer Care available for help. More than ever, Sonos owners...

Connect Amp Power
Question

Currently the Connect Amp deliver 55W RMS per channel, which is adequate for most applications or in home needs. However, when it comes to driving bigger speakers, especially in an outdoor setting, 55...

Resolved - Outage - Pandora Radio Unable to Browse - Nov 1st

We're looking into an issue with Pandora Radio on Sonos right now which is causing systems to be unable to browse, search, or play music through Sonos. We're working with Pandora to bring the music ba...

Resolved - Spotify Unable to Browse, Play Music, or Log In - Oct 14th

We're looking into a system wide outage with Spotify right now. You may be unable to play music, browse, or sign in to your account for Spotify on Sonos or their website. The issue is also affecting o...

Sonos version 6.4.7 Now Available for Mobile

Sonos version 6.4.7 is now available for iOS and Android devices and will work with all players and components on version 6.4 or 6.4.2. This update includes some fixes and enhancements to the controll...

Outage - Amazon Music unable to play "Requested operation failed" - Oct 13th
Answered

Napster streaming service is working fine but Amazon is not. I re-authorised Amazon Music. (BTW, I used to get and Amazon Prime stream: I assume this has now been replaced with Amazon Music. I am an...

Apple Music Now Available in Beta on Sonos

The beta of Apple Music on Sonos is out now. You’re only a few minutes away from more than 30 million songs on demand, Apple’s live station Beats 1, playlists from Apple’s Music Editors, and more. I...

Orange Livebox 3 in France

We have discovered an issue with the Livebox 3 router from Orange in France. Customers have reported problems setting up, players dropping from the household and reports of the system not being found...

Listening Out Loud just got easier with Sonos Version 6.4 Available Now

Big changes to the way we listen to music on Sonos are now available with Sonos version 6.4. We know it’s going to help you listen to more music in your home than ever before. There are some big diffe...

Audiobooks.com now in Sonos Labs

Exciting news everyone, a new audiobook service has joined us today with Audiobooks.com coming to Sonos Labs. You can stream and play your audiobooks through the service on your Sonos players. For m...

Sonos Version 6.4 Now in Public Beta

Today we’re starting a new Sonos public beta and many of you will be getting a look at what’s coming next or reading about it. We’ve made a change that’s going to help you listen to more music in your...

Sonos is invading the Big Apple!

We are thrilled to announce that we have opened our first retail location in the Soho area of NYC at 101 Greene St. Ever been in a store and wondered what our speakers would sound like in your house,...

BBC Radio 5 Live Sports Extra No Longer Available for Streaming Outside of the UK

The BBC has notified us that due to a change in international streaming rights, they have stopped making Radio 5 live sports extra available for any streaming outside of the United Kingdom, including...

Bandcamp Now Available Worldwide

Great news everyone. Bandcamp is now joining the rest of our music partners as it leaves Sonos Labs. Bandcamp is a unique music service available around the world which connects fans and artists direc...

Sonos Version 5.5 - Update Now Available

Hi everyone, We're excited to announce that Sonos version 5.5 is now available for all Sonos users worldwide. Simply tap Update Now in your Sonos Controller to update to this new version. More inform...

Sonos Version 6.3 Now Available for Testing

Exciting news everyone, the next version of the Sonos software is going into public beta. If you’d like to test it out, Sonos version 6.3 is now available for Android devices, Mac and Windows PCs. Th...

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