Welcome to Announcements

Sonos and community news.

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Some changes coming from Care...

Hi everyone, Over the next few months and continuing later through the year, we’re going to make some exciting changes to how we make Customer Care available for help. More than ever, Sonos owners...

Connect Amp Power
Question

Currently the Connect Amp deliver 55W RMS per channel, which is adequate for most applications or in home needs. However, when it comes to driving bigger speakers, especially in an outdoor setting, 55...

iTunes phishing scam - Sonos Music Membership from the iTunes Store

If you have received a message from iTunes referencing a Sonos Music Membership subscription, please be aware it is a phishing scam. Please do not respond or engage with it. There is no Sonos Music...

Resolved - Outage - Pandora Radio Unable to Browse - Nov 1st

We're looking into an issue with Pandora Radio on Sonos right now which is causing systems to be unable to browse, search, or play music through Sonos. We're working with Pandora to bring the music ba...

Resolved - Spotify Unable to Browse, Play Music, or Log In - Oct 14th

We're looking into a system wide outage with Spotify right now. You may be unable to play music, browse, or sign in to your account for Spotify on Sonos or their website. The issue is also affecting o...

Sonos version 6.4.7 Now Available for Mobile

Sonos version 6.4.7 is now available for iOS and Android devices and will work with all players and components on version 6.4 or 6.4.2. This update includes some fixes and enhancements to the controll...

Outage - Amazon Music unable to play "Requested operation failed" - Oct 13th
Answered

Napster streaming service is working fine but Amazon is not. I re-authorised Amazon Music. (BTW, I used to get and Amazon Prime stream: I assume this has now been replaced with Amazon Music. I am an...

Apple Music Now Available in Beta on Sonos

The beta of Apple Music on Sonos is out now. You’re only a few minutes away from more than 30 million songs on demand, Apple’s live station Beats 1, playlists from Apple’s Music Editors, and more. I...

Orange Livebox 3 in France

We have discovered an issue with the Livebox 3 router from Orange in France. Customers have reported problems setting up, players dropping from the household and reports of the system not being found...

Listening Out Loud just got easier with Sonos Version 6.4 Available Now

Big changes to the way we listen to music on Sonos are now available with Sonos version 6.4. We know it’s going to help you listen to more music in your home than ever before. There are some big diffe...

Audiobooks.com now in Sonos Labs

Exciting news everyone, a new audiobook service has joined us today with Audiobooks.com coming to Sonos Labs. You can stream and play your audiobooks through the service on your Sonos players. For m...

Sonos Version 6.4 Now in Public Beta

Today we’re starting a new Sonos public beta and many of you will be getting a look at what’s coming next or reading about it. We’ve made a change that’s going to help you listen to more music in your...

Sonos is invading the Big Apple!

We are thrilled to announce that we have opened our first retail location in the Soho area of NYC at 101 Greene St. Ever been in a store and wondered what our speakers would sound like in your house,...

BBC Radio 5 Live Sports Extra No Longer Available for Streaming Outside of the UK

The BBC has notified us that due to a change in international streaming rights, they have stopped making Radio 5 live sports extra available for any streaming outside of the United Kingdom, including...

Bandcamp Now Available Worldwide

Great news everyone. Bandcamp is now joining the rest of our music partners as it leaves Sonos Labs. Bandcamp is a unique music service available around the world which connects fans and artists direc...

AccuRadio now on Sonos

AccuRadio is now an available music service on Sonos for our customers in the US and Canada. AccuRadio was founded in 2000 to showcase the potential of Internet radio. Today it offers hundreds of cust...

Sonos Version 5.5 - Update Now Available

Hi everyone, We're excited to announce that Sonos version 5.5 is now available for all Sonos users worldwide. Simply tap Update Now in your Sonos Controller to update to this new version. More inform...

Sonos Version 6.3 Now Available for Testing

Exciting news everyone, the next version of the Sonos software is going into public beta. If you’d like to test it out, Sonos version 6.3 is now available for Android devices, Mac and Windows PCs. Th...

Enhancements for Rhapsody, Napster and iHeart Radio now in Sonos Labs

We’re making some big changes with iHeart Radio, Rhapsody and Napster on Sonos and we’d like you to have the opportunity to test it out. Entering public beta today on Android, Mac and Window PCs, you’...

Keep your Hype Machine playing with SoundCloud Go

We just sent this email out to everyone using Hype Machine on Sonos about some recent changes to their service: For more details, please take a look at the Hype Machine http://blog.hypem.com/2016/05...

Compatibility with Mac OS X 10.11 "El Capitan"

The new release for Mac OS X 10.11 named El Capitan is released and after thorough testing we've found no issues with the Sonos system or controllers. Feel free to upgrade with confidence and enjoy....

Amazon Music Now Available in Sonos Public Beta

We’re excited to announce that Amazon Music is now entering public beta on Sonos. We’ve had a great partner in Amazon with Amazon Music (now named Amazon Music Library on Sonos), cloud streaming for y...

Apple Music Now Playing on Sonos

Apple Music is now available on Sonos players with Sonos version 6.2. You can initiate an update from any Sonos controller under Settings > Check for Updates. Once everything is updated you will see A...

BBC Radio HLS Now Available in Public Beta

We have an important update to share with you today. In addition to some exciting product and software news announced earlier this week, we are proceeding with the next testing phase of BBC HLS suppor...

Spotify Your Music Updates - Albums

Great news everyone, starting today, Spotify on Sonos has been updated to include “Albums” within Your Music, in addition to Playlists and Songs. So long as your system is on Sonos version 6.0 or high...

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