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Sonos and community news.

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Recent Spam Attacks on the Community
Question

Our apologies everyone, the Community is currently under attack by a group of very dedicated spammers creating new accounts and posting about technical support. We’re working with our partners to pr...

New Play Commands with version 6.4

With Sonos version 6.4 there are some big changes to playing music on Sonos controllers. We’re making it even easier to put on music and have it keep playing. Here's some useful information for you ab...

Sonos Version 7.2 Now Available

We’re excited to bring out the newest software for Sonos. Version 7.2 is now available for all Sonos controllers! Sonos 7.2 brings support for the latest Sonos product, the PLAYBASE. Check out our t...

Sonos Version 7.2 enters Public Beta

Sonos version 7.2 is now available for testing in Public Beta for Android, Mac and Windows PCs! If you’re using an iOS device, it will still be able to control your system but the device will have l...

Resolved: Outage - Spotify Unable to Play Music - Oct 21st

There's been a wide scale attack on some Internet hosting services in the last day causing a number of issues around the world. Currently, Spotify on Sonos is having some trouble with playback and c...

Resolved - Spotify Playlist Issues - 1/23/17

There's currently some trouble with loading playlists from Spotify on Sonos and other devices. We're working with Spotify on the trouble and will let you know here when it's been resolved. For now, yo...

Amazon Web Services outage February 28th, 2017

Hi everyone, There's currently a server issue affecting Amazon Web Services. This is causing playback trouble with Amazon Music as well as some other web features on Sonos.com. You may receive errors...

Sonos version 7.1 is now available

We’re happy to announce that Sonos version 7.1 is now available. This version is adding some great quality of life improvements to Sonos. First off, Sonos Android controllers now have support for Goog...

Spotify Connect Outage: 12/6/16- RESOLVED

Hi everyone, We're working with Spotify to resolve an outage affecting direct control of Sonos through the Spotify app. This is causing connection errors when the Spotify app tries to connect to Sono...

Sonos Version 7.0 with Spotify Connect and Trueplay for Home Theater Now Available

Exciting news everyone, Sonos version 7.0 is now available. Update now to enjoy Spotify Connect, Trueplay for Home Theater, and more. Sonos version 7.0 delivers one of the longest running requests on...

COMPLETED: Planned Spotify Connect Service Maintenance - 16/01/17 1 p.m. CET

To ensure the quality of the Spotify music service, Spotify will perform maintenance Monday the 16th of January at 1 p.m. CET for approximately 60 minutes. The impact during the maintenance should be...

Resolved: Problems with Spotify on Sonos 8th June 2016

Earlier today, Sonos controllers started showing errors when playing, browsing and adding new accounts on Spotify. Our engineering team is working with Spotify to fix it as quickly as possible. If y...

iTunes phishing scam - Sonos Music Membership from the iTunes Store

If you have received a message from iTunes referencing a Sonos Music Membership subscription, please be aware it is a phishing scam. Please do not respond or engage with it. There is no Sonos Music...

Resolved: Problems with Sonos Alarms for 12/31/16 - Updates Inside
Answered

As of this morning, there is currently an issue with Sonos alarms unable to be turned off. We're working on getting this resolved, but for now, any alarm scheduled to include Saturday the 31st will st...

Amazon Music Enhancements are here - Search Improvements and New Account Types

Great news everyone, there are some big improvements coming to Amazon Music on Sonos. Amazon is now offering a new tier of account service too which you can read about here. The new tier, Unlimited, i...

Resolved - Pandora Minor Outage- 70's Christmas Radio & 80's Christmas Radio stations (12/24/16)

Hello Everyone, Pandora on Sonos is currently experiencing a system-wide issue where clients are having issues streaming 70's Christmas Radio and 80's Christmas Radio stations. We're currently worki...

Beware of Fraudulent Sonos Auctions

We're advising everyone to use extra caution when considering purchasing Sonos from an auction site like ebay or craigslist to avoid scams this holiday season. Only buy from trusted resellers, make su...

New community designs now live

By now you’ve probably noticed that everything looks different. Don’t worry, it’s supposed to. We just launched a redesign of the community. The Community has been updated with the new look and feel...

Plex Now Available in Beta on Sonos

I’m pleased to announce that we’ve added Plex as a music service on Sonos, currently in beta. Plex is free media server software that allows you to stream your media from your computer (or NAS drive...

Sonos version 7.0 is now entering Public Beta for Android, Mac and Windows PCs

Sonos version 7.0 is now entering Public Beta for Android, Mac and Windows PCs. If you’re using an iOS device, it will still be able to control your system but the device will have limited functional...

Resolved: Napster Unable to Browse - 12/2/16

Hi everyone, Napster is currently experiencing a system-wide issue causing browsing errors. We’re in contact with Napster and are working to resolve the issue. Please stay here tuned for updates.

Songza Moving the Music Over to Google Play

On January 31st, Songza will be merged into Google Play Music. Songza’s themed playlists and services will live on within Google’s service. They’re already available to free Google Play Music accounts...

Important Changes for Slacker Users in Canada

For our Canadian customers, there are some important changes coming to Slacker accounts being used on Sonos. As of today, the Slacker experience on Sonos for free subscribers will be limited to a cert...

Sonos version 6.3 now available - update today

Hi Everyone, I’m excited to tell you that Sonos version 6.3 is being released today, June 21st. Open your Sonos Controller app and select Update Now. Once you’ve updated your system, make sure to al...

Some changes coming from Care...

Hi everyone, Over the next few months and continuing later through the year, we’re going to make some exciting changes to how we make Customer Care available for help. More than ever, Sonos owners...

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