Important Information for Audible Listeners


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There is nothing stopping Sonos from explaining why this has dragged on for so much longer than what customers were originally led to believe. But they don't. At this point it has practically become ludicrous. "Soon" expired months ago.
MetaGirl67 wrote:

[...] Between this and the forced privacy agreement, it's customer contempt month at Sonos. God I hope some market evolves that gives me a true alternative to this truly awful company.


The updated privacy policy is a very interesting read for it relates to Audible and Alexa. :cool:
Toolio wrote:

There is nothing stopping Sonos from explaining why this has dragged on for so much longer than what customers were originally led to believe. But they don't. At this point it has practically become ludicrous. "Soon" expired months ago.



Nothing stopping them at all, except the fact that if it really was Amazon's recently released API which held things up, throwing Amazon under the bus would be a textbook lesson in what not to do when dealing with business partner public relations.
Toolio wrote:

[...] "Soon" expired months ago.


I for my part believe Audible and Alexa are going to be released together, presumably soon past October 4th.
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jgatie wrote:

Toolio wrote:

There is nothing stopping Sonos from explaining why this has dragged on for so much longer than what customers were originally led to believe. But they don't. At this point it has practically become ludicrous. "Soon" expired months ago.



Nothing stopping them at all, except the fact that if it really was Amazon's recently released API which held things up, throwing Amazon under the bus would be a textbook lesson in what not to do when dealing with business partner public relations.



The image of Sonos throwing Amazon under the bus is worth a chuckle. There's no bus big enough for Amazon to fit under. Sonos, IMHO, should pay more attention to its existing and potential customer base. Of course, this is all conjecture because (guess what?) Sonos does not keep customers apprised. A simple: "Because of developments currently underway with Sonos business partners, we have decided to delay implementation of (whatever) to take full advantage these developments in order to give our customers a better (whatever). Although we realize the delay could frustrate some Sonos customers, we believe it will lead to a better (whatever) with a wider range of features. We are hoping to to offer these features by (whenever), although our timeline is subject to (whatever)."
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Smilja wrote:

Toolio wrote:

[...] "Soon" expired months ago.


I for my part believe Audible and Alexa are going to be released together, presumably soon past October 4th.



That's the Fall, innit?
Moozh wrote:

That's the Fall, innit?


As it is. They will fail to meet the target date "by summer" by a few days.

We know a lot of Audible fans are eager to get Audible back working on their Sonos systems and we’re pleased to announce that Sonos and Audible have committed to bringing Audible back to Sonos soon. Please bear with us—we appreciate your patience!

Audible and Sonos

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Smilja wrote:

As it is. They will fail to meet the target date "by summer" by a few days.



There is, apparently, an announcement coming from Sonos on October 4th. This does not mean product availability on October 4th. Although, to get the full benefit of holiday sales Sonos can't wait too long to release something. Given the holiday time crunch, I wonder if there will even be a public beta.
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BoredofBalham wrote:

Bill_29 wrote:

I think the one of the most frustrating aspects of this whole Audible mess, is the total lack of communication from Sonos regarding the issue. They drop a statement about it being reinstated in the summer, which has turned out to be misleading to say the least, and rather than give us any kind of update on the situation, we just are just met with radio silence. I don't doubt for a minute that the increasing delays are more than likely down to Audible side of the equation, but people are likely to be a bit more forgiving if Sonos at least did us the courtesy of some kind of update!



Misleading? How? Summer hasn't ended yet. Could you explain please.



Friday 22 September is officially the end of summer, so OK I was a bit early but it's the 18th now and still not a word.
Add me to those frustrated with SONOS vs Audible. Is it really a technical issue or just more money-grabbing from Bozo?
mtscott61 wrote:

Add me to those frustrated with SONOS vs Audible. Is it really a technical issue or just more money-grabbing from Bozo?


Presumably Audible and Alexa are going to be released together soon past October 4th.
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https://www.techhive.com/article/3230453/home-tech/google-home-max-smart-sound.html


Wow, that's ugly!
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Hi everyone, we've made some really big announcements and I wanted to make sure to share with you all something we said here. We're going to be adding direct control for Sonos from the Audible app. Not quite sharing a timeline on that just yet, but we'll let you know when we can share anything.

We're also hard at work with the Audible team to bring the service back to Sonos, but we aren't quite ready to share the date with you all. Stay tuned, we'll be in touch!
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Ryan,

Over 2 years. That’s how long we have been waiting for audible to return. I bought over $1000 worth of your product to specifically listen to audible books because you advertised it and then you disabled it. I bought an Alexa because you promised it would do audible when the integration was released. And today, the much promised Alexa integration comes out and no audible support.

I don’t care about not sharing timelines. You owe us. You have been saying “not sharing timelines” for 2 years. Either give us a date or expect many people us to leave your product behind. You are not the biggest kid on the playground anymore and you need to stop acting like you are.
Hi Dham30

You have to realise Sonos are struggling to survive at the moment.. they leaded the game about 5 years ago before Bluetooth dominated but with the likes of Bose and all the other big end players launching better products, and pinching their staff, they have been left like a rabbit in headlights.

They don’t care about their existing customers as they have spend the money with Sonos so have no value to them at all... I’m in the same boat of you, have spent about £2k on equipment, but the ceo and investors have spent that... we are nothing to them...

Getting a connected speaker to play a spoken audible file is about as simple as it gets.. I suspect it’s a weeks work for a coupe of developers including all app integration.. The fact they have chosen to not to do it, and are now lying that it’s coming... for 8 months they promised by end of summer, and now they they say’no timeline’ - I suspect what has happened is the original dev team have moved to a new company or the competition, and they literally have no software guys left who can actually do it...

I reckon they are struggling, a little like / jambox.. I’d start looking elsewhere, I predict with Apple launching a connected speaker , Sonos will be gone in less than a year... not like their customers feel any loyalty to them... and why would we - they don’t give a toss, and lie ....
Yawn.
Jgatie, you may say yawn, but you're just an apologist for Sonos on this matter. However you dress it up, they have failed their customers on this front, and Ryan's jaunty update, with no hint of an apology or explanation is pathetic. It's clear they have no idea about customer service, their market is getting vastly more competitive and if they continue this attitude towards people they will be left behind and rightly so.

It wasn't so long ago we were told this would be done "by the summer" - not "by the end of the summer", not "after the summer", but "by the summer". Having failed to meet this, you might think they would acknowledge that and apologise. The arrogance is breathtaking.
I have had Sonos for years and feel extremely disappointing by them especially as the next Alexa from Amazon can group together, just like Sonos. Play Audible unlike Sonos. Can be bluetoothed too, unlike Sonos and with the new 2nd generation, sounds just as good as Sonos. Oh and just to make it even more appealing, £89 compared to £199. I’ll take two Alexa then. In fact my parents have just purchased 5 Alexa instead of Sonos on my recommendation as I have both systems.
So just had an email exchange with Sonos. Audible integration is now scheduled for next year. I’m filing a small claims court claim against them for the purchase price. I encourage anyone else in the uk to do the same. It is unlikely they will attend and fight a claim, and if they do show them the trail of info saying coming im Summer.
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Ryan S wrote:

We're also hard at work with the Audible team to bring the service back to Sonos as a service, that'll be soon, but we aren't quite ready to share the date with you all. Stay tuned, we'll be in touch!



While I hope soon means soon, it has been two years and like many others, I based my Sonos purchase decision partly on the promise that Sonos would play Audible. I am definitely disappointed.
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What has happened here is that someone inside Sonos has taken the brave decision to become a me-too speaker player and adopt AirPlay 2. When that happens you can just play Audible from the App to any connected speaker(s). Sonos entire USP (high quality Wi-fi multi-room playback) is now gone. And you don’t need to support streaming services anymore because iOS handles all that for you.
Wja96 wrote:

What has happened here is that someone inside Sonos has taken the brave decision to become a me-too speaker player and adopt AirPlay 2. When that happens you can just play Audible from the App to any connected speaker(s). Sonos entire USP (high quality Wi-fi multi-room playback) is now gone. And you don’t need to support streaming services anymore because iOS handles all that for you.



Sigh. iOS has a minuscule 13% of the market. The Alexa integration is of FAR more consequence to Sonos than Airplay 2.
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AndrewUK wrote:

So just had an email exchange with Sonos. Audible integration is now scheduled for next year. I’m filing a small claims court claim against them for the purchase price. I encourage anyone else in the uk to do the same. It is unlikely they will attend and fight a claim, and if they do show them the trail of info saying coming im Summer.



While I laud your chutzpah at taking on Sonos in court, I think you’ve wasted your £25 or whatever the charge is these days.

Firstly, you bought something in the knowledge that it didn’t do what you wanted it to do. You knew it didn’t do it. It wasn’t an advertised feature at the point of sale. It didn’t do it then and it doesn’t do it now. That is the end of any claim right there.

Secondly, your contract is with your retailer, not Sonos. If your retailer said “it will play Audible by the end of summer 2017” then you were mis-sold and you are entitled to return the equipment because it clearly doesn’t do it. But you can’t sue Sonos because the retailer quoted Sonos’ announcements. And indeed, the way UK law works, the retailer might even have good cause to say they sold the equipment in good faith because Sonos promised that to them, and they could reclaim the costs associated with refunding you from Sonos. Have you asked your retailer for a refund? If not, your case also dies right there because you could have recovered the money without wasting the courts time in engaging in the dispute resolution process. If you bought the equipment directly from Sonos, and they said directly “end of Summer 2017” then you can have a refund straight away I would imagine.

And thirdly, you can bet your a**e that Sonos will defend it because if they don’t then everyone will do it. And they can’t have that. My gut feel is it will be rejected as a valid claim in the first stage of the process and you’ll have wasted £25 or whatever the cost is these days.
I hear what your saying.. clearly I’m not goi g to put my exact points here but I feel I have enough to ask for my original purchase price back nothing more than that..

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