How to get help
There are some great threads covering many of the common troubleshooting issues:
Please note that we recently switched to a new domain host for our FAQs. We've updated many of the links on the community but you may find some older ones which do not load.
The best way to receive help with an issue is to make a post in an existing thread that describes the same issue you’re having. If the thread is still active, post a reply containing as much detail as you can. In most cases it will help to include a diagnostic confirmation number in your post.
If you can’t find an active thread for similar issues, feel free to create a new post in the troubleshooting area.
You may also send direct messages to Sonos staff asking for help. Feel free to reach out to Edward R, Jeff S, or Ryan S if you’re not able to find help in a thread.