End of Software Support - Clarifications

End of Software Support - Clarifications

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It is not too late for them to go back, just have one apps supporting legacy and new stuff and just create good features and people will upgrade. I am willing to upgrade but not with this split S1 and S2 and S3 and S4 stuff. Keep it simple one app and go back to your grassroot

This strategy failed and wont get existing people to buy more Sonos

The strategy was to get the extremely limiting older devices out of the way so that the system could develop and remain market-leading.  Absolutely essential.  No chance of them going back.  Less than no chance.

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Despite your promise not to you’ve  essentially bricked my system. (Macintosh OS Sonos version 10 auto updates disabled.) How and WHY are you getting to my application On my iPad and iPhone!?


This morning all I can see is a screen telling me I need to find my speakers. Yesterday my speakers work fine. I can still play music but I can no longer control anything.

 

 What’s up with that?

Despite your promise not to you’ve  essentially bricked my system. (Macintosh OS Sonos version 10 auto updates disabled.) How and WHY are you getting to my application On my iPad and iPhone!?


This morning all I can see is a screen telling me I need to find my speakers. Yesterday my speakers work fine. I can still play music but I can no longer control anything.

 

 What’s up with that?

 

If you can play music, then it’s not bricked.  What you’re describing sounds like a network issue, most likely IP address conflicts.  Quick fix is to unplug your router and your speakers, then plug back in your router, followed by the speakers.  This should resolve conflicts.  For a more permanent fix, reserve IP addresses in your router.

Pure greed. Sonos got funding, and now they’re looking for ways to squeeze profits out of existing users to increase revenue and valuation. Wrong move. Sonos just killed its customer loyalty. 
 

i woke up this morning to find that over $3,000 of “legacy” products no longer work cohesively or get updates. My newer Sonos products (which are inferior quality btw) don’t function with the whole house. Wow. How long before the $2,000+ in newer products doesn’t work right?!! I will not spend another penny on your products. And I’m leaving reviews warning new users wherever I possibly can. DO NOT BUY!!

Have you actually read the information about legacy kit?.  There is still a spported S1 system for all your kit to work with so what’s with the lies?  Just trolling probably.  Grow up.

In practical terms it is bricked. Here is why. I bought my first Sonos products over a decade ago, and I bought it because it did two things well. First, it streamed both my music library and paid streaming services through a large old house with minimal drop off. Second, anyone could pick up the remote and use it. They were expensive then, but worth it for the hassle free quality.
 

Now, we are far from that. I have to run two apps (which are slow to interact on a mesh Sonos network that has hardwired components) to work a whole house system that technically is not a whole house anymore at a cost that was in excess of $8k. In addition, I suffer constant drop offs that I didn’t have until the last year or so, and it is no longer a snap for my family or friends to use because of the need for two apps. 
 

So, yeah it’s bricked for the reasons I bought the product line, and after countless recommendations and thousands spent, I’ll no longer buy another Sonos product, and I’ll strongly recommend against buying it while the current C-suite is in place.

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