Community User Titles & Structure

  • 12 December 2018
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Ever wonder what the difference between a "Collaborator" and a "Virtuoso"? This post is to serve as a glossary when it comes to user titles and should help outline what steps you can perform to take on a new title.  

Here are the titles you can achieve:

Everyone starts here. Once you create an account, you start out as a Listener. Your next action on the Community will determine your next title. 

Lyricist / Enthusiast / Collaborator
These titles are for users that focus their efforts on commenting on existing topics. Over time, as your comments gather likes from other users and are marked as a best answer, your title will evolve with your activity. 

Contributor / Producer
Similar to the previously described ranks, users who enjoy sharing their lessons learned or enjoy creating new topics have these titles. 

Headliner / Superstar
Users with these titles have been around for a while and have a proven track record of helping others in the Community. Specifically, these users have a tendency to generate relevant and engaging topics while sharing that knowledge out and racking up a few best answers in the process. 

Prodigy / Virtuoso
Just like the Headliners and Superstars, these users have become fixtures in the Community with helpful comments and have in turn, garnered the trust of the Community. 

Those who have achieved the Maestro title are "the top of the pops". These community members have proven over the years that they not only are knowledgeable by posting the best answers but are willing to share the knowledge by creating topics for the rest of the Community to learn from. 

Titles held by Sonos Employees & Partners:

Community Manager
Community Managers are the people who determine the mission and direction of the greater Sonos Community. They decide how the forum functions and make other important decisions regarding the platform. 

Sonos Staff
These users are the boots on the ground. They are responsible for curating and moderating content that is posted here. This means making sure topics are placed in the proper forum and ensuring that each post adheres to the terms of the Community. 

Sonos Staff may respond to support queries in order to provide insight or to assist the Community in troubleshooting. If you are looking for real-time support, it may be best to get in contact directly with our support team.

Partner Staff
At times, we may have employees from other companies as a guest on the Community. In this case, these users will be given this title. 

For example: "Deezer Staff" or "inSided Staff"

Sonos Employee
This title is given to Sonos Employees who participate in the Community on their own free time. Just like any other public user, they are not obligated to respond to support queries. 

While we won't give all the details of how each title is calculated or what perks may be included, if you have any specific questions about your title please reach out to one of our Sonos Staff via private message (PM). We will be happy to take a closer look and provide some insight.

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