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Android Devices no longer able to join SonosNet



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162 replies

If there is no longer any scenario where you can leverage Sonosnet for control and therefore must have strong Wi-Fi in every location it begs the question "why continue to support Sonosnet at all?" If strong Wi-Fi is now a basic requirement to control the system it seems logical to just focus on Wi-Fi for audio transport as well. You will have to beef up your network to resolve any contention or signal issues but if you have to do that anyway to ensure controller connectivity you might as well free up the Wi-Fi channel dedicated to Sonosnet and use it to improve your general Wi-Fi configuration.
What WiFi channel dedicated to SonosNet? SonosNet does not depend on your Home-WiFi.

The ability of a device to join SonosNet directly and SonosNet itself are different things not related to each other.
I don't know of a single feature that has been brought back, so the alternate solutions path is almost certainly the only way ahead.

With Sonos version 10.2, Android devices will be unable to connect directly to the Sonos mesh wirelessWhy this sudden deterioration of service?

Too many Android devices joining SonosNet, making it therefore unreliable for its actual purpose?
Badge +6
Stupid question alert... if the Android device I've been using as a Sonos controller is currently connected to my main WiFi, this change does not modify anything, correct?
Userlevel 7
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We’re always evaluating how we can deliver the best listening experience to everyone using Sonos. This involves making regular changes to our platform that allow for new features and capabilities to be added over time. We do know some people have been using this feature, but ultimately we had to make the decision to remove it.

If you have any trouble with using Sonos after extending wireless networks or with using wireless access points, our support team is happy to assist, so please do feel free to contact us.

Getting a better router in the house, or using wireless access points/mesh networks is a great way to strengthen your home network for all devices you might want to use with Sonos.
Userlevel 7
Badge +14
Correct.
My guess is the option to allow connection will be removed.
At which point devices that depended on Sonos net (due to being out of range of the systems' WiFi) will then be unable to control the system (as it stands) any more.
Other devices that connected to Sonosnet due to it being a better signal will need to revert back to the WiFi that Sonos uses.
Correct.
My guess is the option to allow connection will be removed.
At which point devices that depended on Sonos net (due to being out of range of the systems' WiFi) will then be unable to control the system (as it stands) any more.
Other devices that connected to Sonosnet due to it being a better signal will need to revert back to the WiFi that Sonos uses.

???
Userlevel 7
Badge +14

Correct.
My guess is the option to allow connection will be removed.
At which point devices that depended on Sonos net (due to being out of range of the systems' WiFi) will then be unable to control the system (as it stands) any more.
Other devices that connected to Sonosnet due to it being a better signal will need to revert back to the WiFi that Sonos uses.
???

Oh dear, if that's it then how childsh and semantic do you want to be?
I'll leave the answer 'as is' though to see if it really is so confusing to others as it clearly is to you.
I'm pretty sure users know the network they'd need to connect their device to - irrespective of the actual 'root' connection method.

If there is no longer any scenario where you can leverage Sonosnet for control and therefore must have strong Wi-Fi in every location it begs the question "why continue to support Sonosnet at all?" If strong Wi-Fi is now a basic requirement to control the system it seems logical to just focus on Wi-Fi for audio transport as well. You will have to beef up your network to resolve any contention or signal issues but if you have to do that anyway to ensure controller connectivity you might as well free up the Wi-Fi channel dedicated to Sonosnet and use it to improve your general Wi-Fi configuration.What WiFi channel dedicated to SonosNet? SonosNet does not depend on your Home-WiFi.

The ability of a device to join SonosNet directly and SonosNet itself are different things not related to each other.

Sonosnet uses a 2.4 GHz channel that you select in setup. If you are following good networking practice you make sure it is a non-overlapping channel such as 1 6 or 11 that is different from what you are using for your wireless router or access points (IE dedicated to Sonosnet). In a household that does not use Sonosnet that 2.4 GHz channel becomes available to use for regular Wi-Fi which can be helpful if you are working around contention with your neighbors in a crowded Wi-Fi environment. Unfortunately it does not help you with extending your network using wireless access points because those should always be on different frequencies to prevent interference in areas where they overlap, but Sonos does not work well when players operate at different frequencies from each other in order to connect to the nearest access point. I don't think it has been made clear as Sonos appears to be winding down Sonosnet but also cannot play well in a multiple access point Wi-Fi environment, just what the strategy is supposed to be to scale out wireless connectivity for the system. Is it really going to be that Sonosnet and Wi-Fi are both required in every room?
Sonosnet uses a 2.4 GHz channel that you select in setup. If you are following good networking practice you make sure it is a non-overlapping channel such as 1 6 or 11 that is different from what you are using for your wireless router or access points (IE dedicated to Sonosnet). In a household that does not use Sonosnet that 2.4 GHz channel becomes available to use for regular Wi-Fi which can be helpful if you are working around contention with your neighbors in a crowded Wi-Fi environment. Unfortunately it does not help you with extending your network using wireless access points because those should always be on different frequencies to prevent interference in areas where they overlap, but Sonos does not work well when players operate at different frequencies from each other in order to connect to the nearest access point. I don't think it has been made clear as Sonos appears to be winding down Sonosnet but also cannot play well in a multiple access point Wi-Fi environment, just what the strategy is supposed to be to scale out wireless connectivity for the system. Is it really going to be that Sonosnet and Wi-Fi are both required in every room?
What do you mean - a requirement for Sonos to operate in 'Mixed Mode'? Good luck with overcoming the shortcomings of this configuration. And yes... I know what I am talking about.
Userlevel 7
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I've removed some needless posts in here. Let's please remember to keep things friendly or we will have to close the thread.
Userlevel 4
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I've removed some needless posts in here. Let's please remember to keep things friendly or we will have to close the thread.

You forgot the one by the mind reader above this one.
Userlevel 7
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I've removed some needless posts in here. Let's please remember to keep things friendly or we will have to close the thread.You forgot the one by the mind reader above this one.

That post has been edited, the remaining content is fine. Feel free to PM me if you have any questions about moderation actions.
Userlevel 6
Badge +6
Wow.

I so rarely post in these forums these days, as just about every thread quickly descends into so much noise.

But Ryan, by simply answering the question the usual slanging match by those who seem to think they know it could have been avoided.

It IS a reasonable question...... why ?

Andrew S
I don't know of a single feature that has been brought back, so the alternate solutions path is almost certainly the only way ahead.

Dear Sonos decision makers, there are 270k people who are on this blog, many of whom, including myself, purchased their Sonos systems when it was a simple and very expedient way to access AND CONTROL their music around the house. Any house, no matter the wall thickness. There must be many many thousands more who are not reading these messages but are surely upset that they can no longer access the Sonos net with their phones around their propereties that have wifi router blackspots. You have moved the goalposts and severly diminished the regard which many of us held for your product. Your never ending software updates, adding more and more options, obviously have now reached the point where you need to delete, what to your thoughts, are marginally useful aspects of the original system. The issue here is that the original system is what we purchased. If you feel the need to continually add so many options to the system, then introduce them with new product. NOT MINE!!!!!
May I suggest that you listen to the people on this blog...we are the ones who take the trouble to give you feedback. You have the obligation to listen and return this much missed function. WHICH WE PAID FOR!!! Please act.
Userlevel 7
Badge +14

You know Sonos is not going to give you an actual explanation. However, if I wish to guess, it was probably eliminated for the same reason other things are eliminated; the low memory capabilities on the decade+ old Sonos players means some features need to be compromised or the units need to be retired. I'm sure the number of customers connecting to Sonosnet is dwarfed by the number of owners of the original ZP units, so a decision was made.

If the reason is as you suggest, then, given that Sonos have given that explanation before for other things, why haven't they this time? It may well be the reason - far more believalbe that the hilarious 'too many Android devices joining Sonosnet, making it unreliable' answer. I can only assume it isn't that or they could have said so.
Userlevel 7
Badge +26
People are welcome to speculate on reasons, but we aren't always able to verify or give full accounting for changes. In my post above I stated why. This is one of the changes to our platform that needed to be made to allow for new features and capabilities to be added.

I understand and appreciate the desire for a specific list or more details, but there isn't anything more to add at this time.
  • Dear melvimbe local superstar.
  • Though I do respect your views, or I would not be replying, you have missed the point entirely. We purchased something with certain attributes because of those very same attributes. They have been removed without our consent. You may, as interestingly you already have, spout legalese about Sonos's software license agreement etc etc, but the facts remain that they have taken away something we implicitly purchased. This is not meant as an insult at all, but you are obviously so over the moon with Sonos that you come across as an apologist for them. 3652 replies...about a simple wireless speaker system? Do you work for them?
  • Anyway, I've said my piece as have many others in this blog. Please Sonos, re-instate this service. You wont be hearing from me again...unless it's a big thank you for doing so. It's all in the name...kiss. You probably missed that subtlety Melvimbe. Maybe in the next life.
Badge +1
I guess I didn't know I could do this.

At first I was afraid this meant I couldn't use my Android device to control anything on the Sonosnet. Which wouldn't be cool

If the reason is as you suggest, then, given that Sonos have given that explanation before for other things, why haven't they this time? It may well be the reason - far more believalbe that the hilarious 'too many Android devices joining Sonosnet, making it unreliable' answer. I can only assume it isn't that or they could have said so.

Accompanied by a question mark. I really must have murdered your pet in a previous life. Sorry for that.
Userlevel 7
Badge +21
Ryan doesn't own Sonos, what he wants to do and what he can do may not be exactly in line.

I've worked for several employers that had communications policies, not only would they fire me if I talked they'd go for damages in court. Kinda sucked but it did keep the stuff we knew quiet when they wanted it quiet.

Now if you get a few beers and a steak into him over the weekend you might get an off-the-record comment or two if he trusts you or it is many beers.
As a workaround, a user could always cable a cheap WiFi access point to the Ethernet port of a (remote placed) Sonos speaker and use the WiFi signal from that to connect their controlling device, Android, or iOS etc. So all is not lost for the “man in his garden shed”.

I would personally just keep the SSID and channel number the same as the main WiFi, for ease of use. The connection will get routed back over SonosNet doing it that way.

I have to thank @ratty for this suggestion by the way. 👍 He mentioned the idea to me a while back.
Userlevel 4
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At first I was afraid this meant I couldn't use my Android device to control anything on the Sonosnet. Which wouldn't be cool


Stay tuned for 10.3, maybe this will actually happen.
To replicate that I'm going to have to put in multiple network extenders in the same locations my Sonos devices are located. That's not practical, just from the power socket requirements.
You could use one of these, configured as an AP, wired to the same Sonos unit as the power socket is feeding.
The LHC, if you have such a wireless unfriendly premises, i was just wondering if you have cabled your Sonos system? If so, then use their Ethernet ports with a wifi access point, or run the speakers off the cabled access point instead.

If no cabling exists, then surely you would be better off having a mesh WiFi system around the place, that would likely be far better than SonosNet these days for your controllers and other devices and if configured correctly, will happily run alongside SonosNet, if that is your preferred Sonos connection method.

I think either way, you will likely be far better off, as it will provide you with WiFi cover for a good many more devices, like smart-lights, plugs, fans, TV's, game stations, mobiles, tablets, computers, laptops etc. It can also be utilised so that your visitors/family/guests can have their own internet access too, wherever they are in your home.

You just need to consider your options, as your wireless issues are normally solvable these days.