Alexa, Play Apple Music on Sonos



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Any idea if this will come to Canada in the next weeks or months? I am trying to decide whether I should change to Spotify, but I really don't want to do it if Apple Music will be available with Alexa soon(ish).
Have followed the set up and Alexa says playing from Apple Music, but then nothing plays? Have tried various commands and re linking my account but no luck sorted with a reboot and closing the app down

How did you reboot? Simply unplug/plug? Mine is exhibiting this same behavior -- acknowledges the request to play "X" from Apple Music, but then never plays. I've updated the system, unplugged, and still no luck.


I pulled all my speaker plugs out and closed the app down. Turned the speakers back on and then opened the app and it worked fine.
Have followed the set up and Alexa says playing from Apple Music, but then nothing plays? Have tried various commands and re linking my account but no luck sorted with a reboot and closing the app down

How did you reboot? Simply unplug/plug? Mine is exhibiting this same behavior -- acknowledges the request to play "X" from Apple Music, but then never plays. I've updated the system, unplugged, and still no luck.


I pulled all my speaker plugs out and closed the app down. Turned the speakers back on and then opened the app and it worked fine.


I'm having the same issue. I try with the phrase "Alexa, play Beats 1 form Apple Music". It seems that Alexa understands the command and responds with "Beats 1 from Michael's Apple Music" but nothing ever plays.

I have tried quitting every Sonos App and Alexa on my Mac or on my iPhone, I pulled the plug from all of my Sonos speakers, but it never wants to play.
Ok so I have linked my Apple Music account with Alexa on my Sonos One. Every time I ask Alexa to play any song, artist or playlist I get '' I could not find that on Apple Music '' . I have tried to unlink my apple music account , reboot my sonos, deleting amazon alexa app and nothing !!! Is anyone else experiencing the same issue?Did you set Apple Music as the default MSP in your Alexa App “Settings/Music” and also install the service in the Sonos App within “Settings/My Music Services”?
Ok so I have linked my Apple Music account with Alexa on my Sonos One. Every time I ask Alexa to play any song, artist or playlist I get '' I could not find that on Apple Music '' . I have tried to unlink my apple music account , reboot my sonos, deleting amazon alexa app and nothing !!! Is anyone else experiencing the same issue?Did you set Apple Music as the default MSP in your Alexa App “Settings/Music” and also install the service in the Sonos App within “Settings/My Music Services”?

Yes I did set apple music as my default msp in the Alexa app and it's also linked to my Sonos app . I have previously used Amazon music on my Alexa as apple music was not available in Ireland before. My Amazon music subscription has expired now but i can still see my "inactive" account linked to Alexa app . I don't know how to unlink it ! Maybe this is causing the issue even though it's not set as primary msp ?
Ok so I have linked my Apple Music account with Alexa on my Sonos One. Every time I ask Alexa to play any song, artist or playlist I get '' I could not find that on Apple Music '' . I have tried to unlink my apple music account , reboot my sonos, deleting amazon alexa app and nothing !!! Is anyone else experiencing the same issue?Did you set Apple Music as the default MSP in your Alexa App “Settings/Music” and also install the service in the Sonos App within “Settings/My Music Services”?

Yes I did set apple music as my default msp in the Alexa app and it's also linked to my Sonos app . I have previously used Amazon music on my Alexa as apple music was not available in Ireland before. My Amazon music subscription has expired now but i can still see my "inactive" account linked to Alexa app . I don't know how to unlink it ! Maybe this is causing the issue even though it's not set as primary msp ?
I dont think that will be the cause of your issue, but to remove it goto "My Music Services" in the Sonos App and "press & hold" Amazon Music entry and remove it using the context menu that appears. You can reauthorise your Apple Music Service account in this area too.
Thanks a lot for this, it works great for me too.

Moderator Edit: Removed link
Works great so many thanks for this. Problem is I only stumbled across if when asking Alexa to change a radio station so a notification would have been appreciated. It suddenly said “playing from Apple Music”. I only have one Sonos One as been waiting for Apple Music add-on. This now justifies replacing my five Sonos 1s but might have to wait for Santa.



Ok so I have linked my Apple Music account with Alexa on my Sonos One. Every time I ask Alexa to play any song, artist or playlist I get '' I could not find that on Apple Music '' . I have tried to unlink my apple music account , reboot my sonos, deleting amazon alexa app and nothing !!! Is anyone else experiencing the same issue?Did you set Apple Music as the default MSP in your Alexa App “Settings/Music” and also install the service in the Sonos App within “Settings/My Music Services”?
Yes I did set apple music as my default msp in the Alexa app and it's also linked to my Sonos app . I have previously used Amazon music on my Alexa as apple music was not available in Ireland before. My Amazon music subscription has expired now but i can still see my "inactive" account linked to Alexa app . I don't know how to unlink it ! Maybe this is causing the issue even though it's not set as primary msp ?
I dont think that will be the cause of your issue, but to remove it goto "My Music Services" in the Sonos App and "press & hold" Amazon Music entry and remove it using the context menu that appears. You can reauthorise your Apple Music Service account in this area too.

For some reason this is still not working for me.I think I am gonna cancel my apple music and go back to amazon music which I don't like or maybe spotify. Is there a way to reset all the alexa or sonos settings?
For some reason this is still not working for me.I think I am gonna cancel my apple music and go back to amazon music which I don't like or maybe spotify. Is there a way to reset all the alexa or sonos settings?
To change your MSP for Alexa voice services, you just need to switch that in the Amazon App and set it as your default streaming service. The same MSP and Account credentials need also to be installed in your Sonos App.

I don’t see why Apple Music should not work though, that’s if you have set things up correctly?
Do you really think this type of temper tantrum is going to force Sonos to roll out Alexa support for Apple Music to Australia faster than scheduled?