F.A.Q.

14.12 Update


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Changes to volume mapping and impact on Sub output

 

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc

 

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator. 

 

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same,  the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively. 

 

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning. 

 

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update. 

 

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.   

 


 

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.


734 replies

Userlevel 6
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@Jeffrey_35 

I thought my post was fairly calm

Userlevel 5
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Decided to update and after the trueplay was redone again the system feels a little bit more alive now. There’s more deepness in the overall sound and presence. Don’t know is it placebo but definitely for me there’s an improvement. 

Userlevel 5
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Decided to update and after the trueplay was redone again the system feels a little bit more alive now. There’s more deepness in the overall sound and presence. Don’t know is it placebo but definitely for me there’s an improvement. 

Well if Sonos said that the update doesn’t fix the problem then most chances you’re right.

Userlevel 3

I know the situation isn't good but some of you are being very dramatic

This times 10,000!! It didn’t blow up your tv. It didn’t cause nuclear war, it is a minor inconvenience that they are working on to fix. I know in your tiny world that revolves around you and everything is perfect and goes your own way or else you throw a tantrum on social media like a two year old and in your minds it is the most important thing ever but in the end it’s just a small thing. Why don’t you ask Ukranians or People in African nations or Venezuela or even those in China or, how about the families of people getting killed in our own big cities if they give a bit about a sub and soundbar sounding off. Get grounded, get back to reality and find joy-it makes life so much better. P.S. I have the same issue as you all. 

We have exactly the same left-wing ideas here in Sweden, and that is whats destroying our country. Not beeing able to criticize any problem because there is always other problems that are bigger.

Userlevel 2
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According to Peter Pee, if you tun off TruePlay for ver 14.16 you will be able to get back your subwoofer base response. 14.6 also includes extended sound stage and cleaner, clearer dialog. 

https://www.youtube.com/watch?v=juH4Y4Qe4e4

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Strange enough, since 14.12 update Beam gen 2 with the Sub and Trueplay sound best they ever have. Yesterdays update 14.16 made this even better. Before 14.12 I was actually on the fence on switching back to a traditional surround setup.

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According to Peter Pee, if you tun off TruePlay for ver 14.16 you will be able to get back your subwoofer base response. 14.6 also includes extended sound stage and cleaner, clearer dialog. 

https://www.youtube.com/watch?v=juH4Y4Qe4e4


This was the temporary fix for 14.14 as well. I guess I was one of the lucky ones that didn’t completely lose Sub bass with Trueplay on 14.14. I did end up disabling Trueplay though until they completely fix it, but now seeing that results with Trueplay are better than previously, I’m going to give it a try.

Userlevel 5
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I am a lawyer.  I am not trying to encourage people to file a lawsuit.  I am merely saying that complaining on here is not doing anything at all.  The members of the C-Suite do not care about complaints on forum posts.  They do, however, care about stock price and things which may impact that.

I agree with the last part, but how will anything on just this one issue move that needle? It is too small for that effect, I think. As to class action, unless there are compensatory or punitive damages, from where will the lawyer get his 30% cut? Because I do not see any case for those being awarded here; at best, an order may be passed in a small causes court for product return/refund; but is that not easier done on eBay?

Userlevel 3
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Took a leap of faith and upgraded to 14.16, no changes in the bass observed but overall it does seem to sound better and I don’t have to raise my volume slider to 50% just to hear vocals. :-)

Userlevel 4
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In this update:

  • When connected to WiFi, Roam and Roam SL stereo pairs can now play stereo audio from Bluetooth sources. These stereo pairs will no longer separate when switching to Bluetooth mode.

and they say that sub issue is a priority …. 

what a JOKE… PISSING ON YOUR CLIENTS …. Bravo Sonos….

Userlevel 2

Ladies and gentlemen, the way you get attention in situations such as this is to file a class action against Sonos which seeks to certify a nationwide class of all Sonos customers impacted by the FW Update.  The basis of the class action would be claims under various consumer protection laws, ultimately depending on which state and venue the class complaint would be filed in.  Complaining on here is not going to get the results you want.  Sonos is a public company and nothing would hit the headlines faster than a misled customer filing a proposed class claim against Sonos in the Federal Court of the United States because of what was done with 14.12.  I can assure you that large corporations take things such as this very seriously--so much so that they often bury class prohibition waivers in the terms of service to STOP people from filing them.  Even if it were filed, it would still get Sonos’s attention where it needs to be.  They could at least give a reason as to why they cannot or will not “roll back” to 14.10.  You have to hit them where it hurts--their pocket books.  A class action claim will do just that.  Energy and focus is put to better use by pursuing a good lawyer who can file the complaint, articulating to that lawyer what the problem is, exactly, and ultimately getting it filed. Complaining on here is not doing anything.  If Sonos is worried about ANYTHING, it is that someone will file a class complaint against them over this fiasco.  I guarantee that. 

As i also said in a previous answer. Unfortunately it’s hard to find someone that will start this process. 

I even asked them for a refund for my broken product (that is 8months old) and they haven’t even replied to my emails. Which surely, warrants for some legal response… I mean not even replying to the emails about the issue is unbelievable

Ah the old class action threat! Class actions tend to be for situations where an inadequately tested drug has caused life-changing harm. Or incompetence or fraud has led to people losing their life savings. Subjectively being temporarily deprived of the best possible sound on HT systems doesn't quite cut it.

In this update:

  • When connected to WiFi, Roam and Roam SL stereo pairs can now play stereo audio from Bluetooth sources. These stereo pairs will no longer separate when switching to Bluetooth mode.

and they say that sub issue is a priority …. 

what a JOKE… PISSING ON YOUR CLIENTS …. Bravo Sonos….

 

You do realize that development on the Roam changes could very well have been completed months ago, and been through beta testing during the time in between. Not to mention that the team who works on functional changes for the Roam is likely different, with different experience and skill sets, then the one that works on trueplay and performance of the sub. Your assumption that Roam changes took priority and time away from the sub issue is highly unlikely.

I get that people are angry, and that’s all understandable, but finding stupid things to to be upset about just looks childish. Sonos should not stop releasing all new products and features that customers have been waiting for, just because you don’t have your fix yet. 

Userlevel 5
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Ok, today is a free day for me, so i decided to reset everything in my living room. The Arc + Sub (gen3) + one SL - everything is on 14.16. Yesterday i said that i find a difference, but the measured results today shocked me. My living room is 70sq. meters and the mic is not professional. Everything in the EQ is at “0”, and the volume is at 60%.
1. Blue line - NO trueplay
2. Red line - Trueplay ON (calibrated with iPhone 12 mini) 
3. Yellow line - Trueplay ON (calibrated with iPhone SE 2) 
😳 

 
EDIT: The SPL level is not calibrated, because i care only about the frequency response .

Userlevel 5
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Ok, today is a free day for me, so i decided to reset everything in my living room. The Arc + Sub (gen3) + one SL - everything is on 14.16. Yesterday i said that i find a difference, but the measured results today shocked me. My living room is 70sq. meters and the mic is not professional. Everything in the EQ is at “0”, and the volume is at 60%.
1. Blue line - NO trueplay
2. Red line - Trueplay ON (calibrated with iPhone 12 mini) 
3. Yellow line - Trueplay ON (calibrated with iPhone SE 2) 
😳 

 
EDIT: The SPL level is not calibrated, because i care only about the frequency response .

So it looks to be ok?

Userlevel 5
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Yes it looks and sounds better. Bare in mind that the mic is probably not picking correctly the low frequencies, but overall thats the best result for me after 14.12. Yesterday was the first time I tried trueplay with an older iphone.

Userlevel 5
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I’m assuming red & yellow are different as the phones were not in exact same positions when waved for each of the Trueplays, ie if you did 2 Trueplays with same phone you would still see a slight difference?

Userlevel 5
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I’m assuming red & yellow are different as the phones were not in exact same positions when waved for each of the Trueplays, ie if you did 2 Trueplays with same phone you would still see a slight difference?

Mic is on the same position, and i walked the same way. I wanted to see if there is any difference between the phones, because i liked the sound more yesterday when i used SE 2 for first time.
Still the low frequencies are reduced (the sub peak is at 85HZ), but the overall sound is better than the previous firmware. At least there are more lower frequencies.
I do not commit anyone to my measurements nor do I claim to be right because every room is different. I decided to share my impressions, because it may help some of you while we wait for the final fix.
 

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I do not commit anyone to my measurements nor do I claim to be right because every room is different..

I agree, and  of course, every pair of ears will also have a different frequency response.

 

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I know Sonos has clearly said that the updates has not addressed the sub issue, but with true play on mine does sound a little punchier than before. The bass sounds a little more richer and fuller. Also, I do have a subwoofer on both sides of the rooms which are set to 0. Having 2  subs will also increase the fullness and richness of the bass. I’m still waiting for Sonos to directly release a software that addresses  this ongoing issue though.

Userlevel 4
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I know Sonos has clearly said that the updates has not addressed the sub issue, but with true play on mine does sound a little punchier than before. The bass sounds a little more richer and fuller. Also, I do have a subwoofer on both sides of the rooms which are set to 0. Having 2  subs will also increase the fullness and richness of the bass. I’m still waiting for Sonos to directly release a software that addresses  this ongoing issue though.

 

I do tend to agree on this one; sub sounds a bit better but the Arc isnt 100% at all. Might be placebo.

Userlevel 1
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Coincidentally stumpled upon this thread. My Arc/2xOne/Sub combination is still on 14.8 while my iPhone app is on 14.14, so I expect I should wait this one out? ;) 

Userlevel 4
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Coincidentally stumpled upon this thread. My Arc/2xOne/Sub combination is still on 14.8 while my iPhone app is on 14.14, so I expect I should wait this one out? ;) 

Hell yeh!

Userlevel 4
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I know Sonos has clearly said that the updates has not addressed the sub issue, but with true play on mine does sound a little punchier than before. The bass sounds a little more richer and fuller. Also, I do have a subwoofer on both sides of the rooms which are set to 0. Having 2  subs will also increase the fullness and richness of the bass. I’m still waiting for Sonos to directly release a software that addresses  this ongoing issue though.

 

I do tend to agree on this one; sub sounds a bit better but the Arc isnt 100% at all. Might be placebo.

I hate to say this but! I have tested several bass test songs now AND the bass is better with trueplay on. I have NOT Done a new trueplay with 14.16 though.

The bass is no way near as good as 14.10 but better with trueplay on for me right now.

 

I can feel it in my ass sittning in the sofa comparing trueplay on/off…

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