Volume cuts out from TV

  • 14 October 2017
  • 3 replies
  • 252 views

Since adding Alexa integration my TV sound keeps cutting out intermittently but constantly. When I power down my Boost the problem resolves immediately but my Sonos network is disabled. Is it the Boost? Or is it a problem with the TV being connected to the Playbar via optical?

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3 replies

Userlevel 7
Badge +19
Hello there, hmcwizard. Thanks for reaching out. I am happy to help out in any way I can. Are you still experiencing this problem? If so, while the audio is cutting out, please submit a diagnostic report and we will be happy to take a look. Be sure to reply with the seven-digit confirmation number it gives at the end.

Thanks.
Resolved this myself shortly after I sent this a few weeks ago.
Yes... But HOW did you resolve this problem? Don't leave people hanging....