Speakers suddenly star okaying

  • 29 January 2020
  • 1 reply



Two issues:

First; My Amazon Alexa suddenly stops responding after 2 - 3 days. I have to keep disconnecting and reconnecting Alexa under voice services - there is no apparent reason why this is happening.

Second; My speakers start randomly turning on and playing music at the loudest volume (While I’m at work, so I’m unable to change this until I get home, and it is disturbing my neighbours). This has happened today and yesterday only.


I have a Sonos Beam and two Sonos One’s. Any help/ guidance is appreciated.



1 reply

Userlevel 2
Badge +6

@Courtney Mark 


Thank you for reaching out to the community.


Would you mind sending us the diagnostic report of your system so we can the issues that you are experiencing. Reply back with the confirmation number.